Behavioral Health Staff: Documentation, Forms & Policies
How do I get Avatar Access?
Look-Up ONLY Users
Internal Behavioral Health and Recovery Services (BHRS) Staff & External county staff and contractors that need Look-Up Only access. (For example, PES, Correctional Health, Aging & Adult, and Administrators of BHRS/AOD that only need look-up access only).
1. Complete the required on-line Introduction to the Avatar Electronic Medical Record training and survey and BHRS Confidentiality & HIPAA for Mental Health & AOD training and short survey either online or LMS.
- Request for Look-up Only Access to Avatar, Declaration of Notice of Confidentiality
- NPI Instructions
- NPI-Q&A
- MH Contactor Credentialing Termination
- AOD Contractor Credentialing Termination
- LOOK-UP ONLY Avatar Access
- eCC Electronic Signature Agreement Form
- Remote Access Request Form
- AOD Credentialing Form
- MH Avatar Request Credentialing Form
- Instructions for the MH Avatar User Credentialing Form
- Avatar-FAQs
- Avatar Access Cheat Sheet
- Therapist Number Request Form
- Read more
Avatar Contacts
This site is designed for staff and contracted providers of BHRS Mental Health and AOD. We hope that you find this site easy to browse and full of useful information. Highlights of this site include a Training Calendar, Avatar Contractor Implementation – Workgroup Agendas & Minutes, Avatar Resource Documentation & FAQ’s, Forms and more. Check back regularly for the latest Avatar news and updates.
BHRS Avatar Reference Guides
This page includes step-by-step reference guides to help you navigate, view information, and document in Avatar.
MyAvatar Video - make sure to open your browser up to the full screen. The Introductory training takes 30 minutes.
- MyAvatar: What you Need to Know
- About the New Youth Assessments
- New Youth Initial Assessment Screen Views
- New Youth Annual Assessment Screen Shots
- Youth Initial Assessment Worksheet
- Youth Annual/Update Assessment Worksheet
- About the New Adult Assessments
- Adult Initial Assessment Worksheet
- Adult Annual/Update Assessment Worksheet
- The "Best Way" to find Avatar Documentation and Reports
- Avatar eCC Glossary
- Avatar Support Contact Information
- Quick Reference Manual for Avatar
- Avatar Medical Record Manual for Look Up Users
- Introduction to Avatar for AOD Users Reference Manual
- AOD Assignment of Benefits
- Introduction to Avatar for Clinical Users Reference Manual
- Assessments & Discharge/Transfer Manual for Avatar
- Admission Assessment Reference Manual for Avatar
- Annual Assessment Reference Manual for Avatar
- Client Relationships
- Client Treatment & Recovery Plan Reference Manual for Avatar
- Order Connect Manual
- Progress Note Reference Manual for Avatar
- Managers & Supervisors Training for Avatar
- Reporting Tools
- Therapeutic Day School Tools
- Transfer Discharge Request
- Urgent Care Plan and Client Alert
- Avatar PM Quick Reference Guide
- PM 26.5 Eligibility Tracking
- PM Admission Bundle Outpatient
- PM Client Alerts Urgent Care Plan Send Notifications
- PM Diagnosis (for admin use only)
- PM Discharge Outpatient
- PM Family Registration
- PM Update Client Data
- PM Scan and View Documents
- PM Assign To and Remove From Caseload
- PM Avatar Reports
- Read more
Therapist Number Form
All new Behavioral Health and Recovery Services contractors that will be billing need to be set up in the BHRS billing system and need to apply for a Therapist Number.
Complete the appropriate Credentialing Form and fax it to BHRS Quality Management to gain a Therapist Number. These forms are also completed when there is a status changes.
If you also need Avatar access follow the instructions based on your desired level of access, see instructions for how to get Avatar Access.
BHRS Medical & Pharmacy Information
- Avatar Instructions to find HEALTHsuite Number (HSN)
- AIM SCALE
- Brief Psychiatric Rating Scale (BPRS)
- Lab Weight Chart
- ADHD Protocol for Adults seeking services at BHRS
- English
- Spanish
- English
- English
- Spanish
- Reduce Heavy Alcohol Use Dosing Recommendations
- Reduce Heavy Alcohol Use Flowchart
- English
- Spanish
- Methadone and QTc Prolongation
- Montreal Cognitive Assessment (MOCA)
- Aristada (Aripiprazole Lauroxil)
- Fetzima (Levomilnacipran)
- Invega Trinza (Paliperidone Palmitate)
- Trintellix (Vortioxetine)
- Vraylar (Cariprazine)
- BHRS Position Statement on Medical Marijuana
- Management of Neuropsychiatric Symptoms in Dementia
- Ketamine Consensus Statement by APA 2017
- BHRS Position Statement on Ketamine
- Nuplazid (Pimavanserin)
- Rexulti (Brexpiprazole)
- CBC non-included MH Dx
- HBA1c NCD Dx
- HCG test NCD Dx
- LabCorp Drugs of Abuse Testing LCD
- LCD for MolDx HLA-B* 15 02 Genetic Testing
- Lipid Panel NCD Dx
- Medi-Cal Dx for Vitamin B12
- Prolactin ICD10 codes CA MediCal
- Thyroid Test NCD Dx
- Vitamin D 25 hydroxy
- Benzodiazepines Dosing & PK
- Narcan English
- Narcan Spanish
- Aristada Initio (Aripiprazole Lauroxil)
- Perseris (Risperidone LAI)
- Sublocade (Buprenorphine LAI)
- Lab Guide
- Medication Monitoring Policy
- VMAT-2 Inhibitors (Austedo, Ingrezza)
- Spravato (Ketamine Nasal Spray)
- Spanish
- BHRS Formulary
- BHRS PA Procedures and Criteria
- Adult ADHD Treatment Guidelines
- ADHD Medications
- Pharmacotherapy for Substance Use Disorders
- Abilify Mycite (Aripiprazole Digital System)
- Caplyta (Lumateperone)
- Secuado (Asenapine Patch)
- Zulresso (Brexanolone)
- Wakefulness Promoting Agents
- Hetlioz (Tasimelteon)
- Dayvigo (Lemborexant)
- Pharmacogenetic Test Protocol and Request
- Sleep Medication Client Handout
- Vivitrol Protocol for AUD
- Buprenorphine-Naloxone Protocol
- Medication Monitoring Checklist--fillable
- Invega Hafyera (Paliperidone Palmitate)
- Lybalvi (Olanzapine and Samidorphan)
- Narcan vs Kloxxado
- Qelbree (Viloxazine)
- Igalmi (Dexmetetomedine)
- Quviviq (Daridorexant)
- Buprenorphine-Naloxone Patient Information
- Controlled Medication Policy Flow Charts
- Alternatives to Benzodiazepines in Insomnia/Anxiety
- Benzodiazepines and Z Drugs Guidelines
- Paxlovid Drug Interactions with Psychotropics
- BHRS FDA Guidelines for Indications and Dosage Ranges
- BHRS Position Statement on the Use of Psychedelics in Psychiatry
- Auvelity (Dextromethorphan-Bupropion)
- Read more
Información de Bienvenida para Clientes y Familiares
Welcome Information for New BHRS Clients
¡Bienvenidos a Behavioral Health and Recovery Services del Condado de San Mateo!
- Ingles
- English/Large Print
- Español
- Español
- Español
- Child/Youth (English)
- Ingles
- Ingles
- Child/Youth (English)
- Young Adult (English)
- Adult (English)
- Chinese
- Ingles
- Your Child (English)
- Adult (English)
- Ingles
- Español
- Ingles
- Ingles
- Ingles
- Español
- Tongan
- Tagalog
- Ingles
- Español
- Ingles
- Español
- Español
- Adults
- Spanish
- English
- English
- Spanish
- Chinese
- Tagalog
- Russian
- Mandarin
- Tagalog
- Traditional Chinese
- Tagalog
- Chinese
- Android Smart Phone Spanish
- Doxy.me Spanish
- iPhone Smart Phone Spanish
- Microsoft Teams Spanish
- Telehealth Overview Two-Page flyer Spanish
- Read more
Client & Family Welcome Information
Welcome to San Mateo County’s Behavioral Health and Recovery Services
In order to give you an initial orientation about the services available to you, we have carefully assembled this Welcome Packet that includes all the information you need to start accessing our network of care.
This information is available in paper form without charge upon request. You will receive a copy within 5 business days. Please contact your provider or the BHRS ACCESS Call Center at: (800) 686-0101 or TTY (for hearing impaired): dial 711
*Providers: Items with an asterisk* must be placed in the lobby of all BHRS County and Contractor Clinics.
- English
- English/Large Print
- Spanish
- Spanish
- Spanish
- Child/Youth (English)
- English
- English
- Child/Youth (English)
- Young Adult (English)
- Adult (English)
- Chinese
- English
- Your Child (English)
- Adult (English)
- English
- Spanish
- English
- English
- English
- Spanish
- Tongan
- Tagalog
- English
- Spanish
- English
- Spanish
- Spanish
- Adults
- English
- English
- English
- Spanish
- Spanish
- Chinese
- Tagalog
- Russian
- Simplified Chinese
- Tagalog
- Traditional Chinese
- Tagalog
- Chinese
- Android Smart Phone
- Doxy.me
- iPhone Smart Phone
- Microsoft Teams
- Telehealth Overview Two-Page flyer
- Spanish
- Tagalog
- Chinese
- Spanish
- Tagalog
- Chinese
- Spanish
- Tagalog
- Chinese
- Spanish
- Tagalog
- Chinese
- Spanish
- Tagalog
- Chinese
- BBS Notice to Psychotherapy Clients (Threshold Languages)
- Secure Emailing for Clients
- Spanish
- Portuguese
- Chinese
- Tagalog
- English
- Spanish
- Chinese
- Tagalog
- 2022 BHRS Client Perception Survey Presentation
- Read more
Client & Family Welcome Information: Chinese
歡迎來到San Mateo縣行為健康和康復服務部 (Behavioral Health and Recovery Services, BHRS)
為了向您提供可用服務的初步導覽，我們審慎地準備了這個「歡迎資料包」，其中涵蓋存取護理網路所需的一切資訊。
*服務提供者： 請務必將標示星號*的物品放置在所有BHRS縣與承包商診所大廳內。
提供給患者的遠距醫療資源
- English
- English/Large Print
- Spanish
- Spanish
- Spanish
- Child/Youth (English)
- English
- English
- Child/Youth (English)
- Young Adult (English)
- Adult (English)
- Chinese
- English
- Your Child (English)
- Adult (English)
- English
- Spanish
- English
- English
- English
- Spanish
- Tongan
- Tagalog
- English
- Spanish
- English
- Spanish
- Spanish
- Adults
- English
- English
- English
- Spanish
- Spanish
- Chinese
- Tagalog
- Russian
- Cantonese
- Tagalog
- Mandarin
- Chinese
- Tagalog
- Android Smart Phone Chinese
- Doxy.me Chinese
- iPhone Smart Phone Chinese
- Microsoft Teams Chinese
- Telehealth Overview Two-Page flyer Chinese
- Read more
Client & Family Welcome Information: Filipino/Tagalog
Welcome sa Mga Serbisyo sa Kalusugang Nauugnay sa Pag-uugali at Pagpapagaling (Behavioral Health and Recovery Services) ng San Mateo County
Upang mabigyan ka ng panimulang oryentasyon tungkol sa mga serbisyong available sa iyo, maingat naming binuo ang Welcome Packet na ito na nagsasaad sa lahat ng impormasyong kailangan mo upang ma-access ang aming network ng pangangalaga.
*Mga Provider: Ang mga item na may asterisk* ay dapat ilagay sa lobby ng lahat ng Klinika ng County at Contractor ng BHRS.
- English
- English/Large Print
- Spanish
- Spanish
- Spanish
- Child/Youth (English)
- English
- English
- Child/Youth (English)
- Young Adult (English)
- Adult (English)
- Chinese
- English
- Your Child (English)
- Adult (English)
- English
- Spanish
- English
- English
- English
- Spanish
- Tongan
- Tagalog
- English
- Spanish
- English
- Spanish
- Spanish
- Adults
- English
- English
- English
- Spanish
- Spanish
- Chinese
- Tagalog
- Russian
- Tagalog
- Mandarin
- Cantonese
- Tagalog
- Chinese
- Android Smart Phone TAGALOG
- Doxy.me TAGALOG
- iPhone Smart Phone TAGALOG
- Microsoft Teams TAGALOG
- Telehealth Overview Two-Page flyer TAGALOG
- Read more