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Aging and Adult Services: Protection


Senior Scams
How to protect yourself from fraud and resources for victims

An infographic describing common scams affecting San Mateo County older adults.

Did you know that a recent report from TrueLink Financial revealed that older adults lose almost $13 billion dollars a year to financial fraud? Much of this comes from cons, scams and identity theft. 

San Mateo County wants to help you protect your money from fraudsters! Explore this page to learn more about common scams and resources for victims.

If you suspect someone you love is being abused, financially exploited or neglected, please call San Mateo County’s Aging and Adult Services at 1-800-675-8437 to speak to a trained staff member 24 hours a day, 7 days a week. All calls are confidential.

Safety Highlight: Coronavirus Scams

The Federal Trade Commission recently notified us about a new scam where fraudsters are exploiting fear about Coronavirus by trying to steal your personal information or money. See the FTC notice below:

“Scammers are taking advantage of fears surrounding the Coronavirus. They’re setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information.

The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments.

Here are some tips to help you keep the scammers at bay:

  • Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
  • Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.

If you have been a victim of a scam, please call San Mateo County’s Aging and Adult Services at 1-800-675-8437 or your local law enforcement.

Common Scams

Technology Scams

One of the most popular scams affecting older adults in San Mateo County involves fraudsters acting as computer techs reaching out to consumers claiming that their devices are infected with viruses – and for a small fee paid immediately, the fraudsters can remove those viruses.

Most commonly, the fraudsters reach out to consumers by calling them over the telephone, but sometimes, this scam involves a pop-up window when surfing the internet or an email from a sender that looks trustworthy.

  • If you are in receipt of an urgent phone call about removal of a virus on your computer, do not believe them! Do not share any personal information with the caller, including your social security number, credit card number or checking account number. Be wary if the “computer tech” wants payment via a wiring service (like Western Union or Moneygram) or through the purchase of gift cards (usually Apple Music/iTunes or
  • If you receive a pop-up message on your computer, ignore the message and close the browser if you can. Be sure to run your antivirus software.
  • If you receive an email, do not click on any links embedded in the email and delete it immediately.
  • Reach out to law enforcement or Adult Protective Services (1-800-675-8437) if you have been a victim of this scam.

Government Representative Scams

Another common scam affecting San Mateo County’s older adults involves fraudsters posing as representatives of legitimate government agencies or business entities, and asking for outstanding  fees or payments to be paid immediately.

These scammers commonly represent themselves as employees of government agencies like the Internal Revenue Service, Social Security Administration, immigration services, or the local county courts. There have been other cases when the fraudsters have claimed associations with local utility companies or other well-known businesses.

  • It is a scam if the person on the other end of the phone asks you to pay a fee or bill via credit card, gift card or money wire urgently in order to resolve an outstanding debt.
  • Do not answer the phone unless you know who is on the other line.
  • Be suspicious if a person reaches out to you via a phone call claiming that they are conducting government business on behalf of a federal agency – these entities will frequently reach out via a letter from the United States Postal Service or other legitimate mail delivery service.
  • A legitimate government agency will never ask you to make a payment immediately via a gift card or money wire. Hang up on these calls immediately.
  • Reach out to law enforcement or Adult Protective Services (1-800-675-8437) if you have been a victim of this scam.

Grandparent Scam

A popular scam often attempted on San Mateo County’s older adults involves contact from a person claiming to be a younger relative who is stuck abroad and needs money immediately in order to get home. Often referred to as the “grandparent scam” or the “stuck abroad” scam, older adults are contacted via phone, email or social media from a loved one claiming to be in jail in a foreign country (and in need of bail money), or recently robbed of their wallets and personal items or otherwise unable to access funds (and in need of money to travel home).

They ask the older adults to wire money or buy gift cards in large amounts in order to help them get home.

It is scary whenever someone claims a loved one is danger – and that is exactly why this scam is so successful. Our first instinct is often to send money immediately in order to help our relative, friend or loved one.

  • If you receive a phone call, social media message or email, stop and breathe for a moment.
  • Do not make available any of your personal information to the caller, including credit card number, checking account number or social security number.
  • Be very suspicious if the person on the other end of the phone immediately asks you for money or if they do not identify themselves by name (for example, calling themselves “your grandson” vs. “William”).
  • Make contact with your relative as soon as possible or reach out to another relative to straighten out facts.
  • If you feel a threat persists, call the police.
  • Reach out to law enforcement or Adult Protective Services (1-800-675-8437) if you have been a victim of this scam.

Charity Scams

In light of recent natural disasters, there have been a flood of donations to help the victims. Unfortunately, scammers have also been trying to take advantage of good people who want to assist in recovery efforts.

  • Do your research before donating to any organization that claims to assist victims of natural disasters by checking them out on reputable charity watchdog sites like Charity Navigator or GuideStar.
  • Do not donate to any organization that reaches out to you first via social media, email, a phone call or mail.
  • Be wary of fundraising via crowd funding websites because it is difficult to ensure that the money goes to the named charity or person in need.
  • Reach out to law enforcement or Adult Protective Services (1-800-675-8437) if you have been a victim of this scam.


Stop Telemarketers

Some solicitation calls are more a nuisance than an attempted theft or scam. Here are some ways to stop junk calls.

(Note: Many scams are conducted via telephone conversations with older adults. Scammers are trained in using the right language so that they come off as trusting and knowledgeable. These tips help with solicitors calling on behalf of legitimate business entities.)

  • The best way to stop telemarketing calls is to not answer the phone.
  • Let any phone calls from blocked or unidentified numbers roll to voicemail. If the message is from someone you know, call them back at the phone number you know you can reach them.
  • Make sure all of your phone numbers (landline, cell phone, business line, fax line, etc.) are registered on the Do Not Call List administered by the Federal Trade Commission.
  • Hang up on anybody that claims to be from a government entity and asks you pay a fee or debt immediately.
  • Hang up on anybody who claims that you have won a lottery prize or sweepstakes, or asks for a charitable contribution.
  • For more information on telemarketing fraud, please visit the Federal Bureau of Investigations’ Telemarketing Fraud Safety Page.

AARP Fraud Watch Network

This arm of the legendary AARP provides information on steps that you can take to protect yourself from fraudsters, while keeping you notified about scams happening in your backyard courtesy of their Scam-Tracking Map. Additionally, AARP’s Fraud Watch Helpline (877-908-3360) is available for older adults who have questions about potential scams, and provide advice if you have been victimized.

Check them out at this link and sign up for their Watchdog Alerts via email to learn about the latest in scam prevention strategies.

US Senate Special Committee on Aging Hotline

Did you know that the United States Senate Special Committee on Aging has a fraud hotline where you can report if you or a loved one has been a victim of fraud?

Call 1-855-303-9470 to talk to their staff of trained investigators weekdays from 9am to 5pm Eastern Standard Time. You can also make a report online via this online form.

Click here to read the United States Senate Committee on Aging's 2018 Fraud Book to learn more about the top 10 common scams affecting our nation’s older adults.

General information
See, Stop, Prevent: Dependent & Older Adult Abuse

See, Stop, Prevent: Dependent & Older Adult Abuse
Call 1-800-675-8437 to report suspected abuse or neglect

For every reported case of older adult abuse, 24 cases go unreported. Help stop the cycle—it’s everyone’s business.

Do you suspect a loved one is experiencing abuse or are you experiencing abuse?

Call 1-800-675-8437 to speak to a trained staff member 24 hours a day, 7 days a week. (The identity of the person reporting elder abuse is protected and may be shared only with the those listed in WI 15633.5(b). Confidentiality may be waived by the reporter or by court order. You may also report elder abuse without providing your name.)

If you are a mandated reporter, you can quickly and confidentially file electronically an SOC 341 (Report of Suspected Abuse) or SOC 342 (Report of Suspected Financial Abuse). You can also download and complete an SOC 341  or SOC 342, and fax it to 1-833-817-7482.

General information

Public Administrator

Public Administrator

Losing a loved one is never easy. The San Mateo County Public Administrator is here to help ensure the process after someone passes is managed with dignity, respect, and trust.

There are many decisions to make after someone in your life passes away. The San Mateo County Public Administrator is an option to help manage the process and give you peace of mind during a difficult time.

Referral Line: (650) 573-3475
Information and Inquiry Line: (650) 573-2736
Fax: (650) 573-2310
General information

Public Guardian

The Public Guardian/Public Conservatorship program serves frail elderly adults and adults with physical or mental disabilities which result in their being unable to provide for their needs for health care, food, clothing or shelter and/or unable to manage their own finances or resist fraud or undue influence. The Superior Court makes the decision to provide conservatorship for such adults.

General information

Fight Falls

Falls are the top cause of injury, hospital visits, and death from injury for people 65 and older. In fact, 1 in 3 people 65 and older fall each year. But falls don’t have to be an inevitable part of getting older. Learn more about how you can prevent falls.

Home Safety

It’s important to make your home safer to reduce your chances of falling. 

General information

How Much Is Too Much?

For most people, the junk mail and belongings that clog the mailbox and pile up around the house are simply annoying - something to go through and throw away when there’s time. But for others, excessive clutter and hoarding can harm a person’s health, family, and social life. Help is available.