Services: Mental Health & Substance Use
About Behavioral Health & Recovery Services Services
Services are provided by mental health clinicians, psychiatrists, psychologists, alcohol and drug counselors, peers, and others, through seven regional county behavioral health clinics (located in Daly City, San Mateo, Half Moon Bay, Redwood City, and East Palo Alto) and a network of contracted community and private providers located throughout the county
Specialty programs for specific populations, such as infants and their mothers, youth transitioning to adults, foster youth, older adults, and for various levels of care are also available.
At Behavioral Health and Recovery Services, we care for the whole person with compassion and respect for your cultural values. Our goal is to help you achieve and maintain long term health, wellness and recovery, and to foster healthy families and communities.
Behavioral Health and Recovery Services provides mental health services to individuals who are eligible for Medi-Cal and/or members of the Health Plan of San Mateo through outpatient clinics in Daly City, San Mateo, the Coastside, Redwood City and East Palo Alto, in school-based locations, and through a network of community agencies and independent providers who offer outpatient services, residential treatment, rehabilitation and other services for adults and children.
The coronavirus (COVID-19) pandemic is changing everyday life for us all. For many, this means adapting to unexpected changes in our daily routines, such as school, work, social or family life, and for others, it can be even more challenging when it involves having to let go of an important event, dealing with financial pressures or facing the loss of a loved one. Adjusting to these new realities and the uncertainties of the future, can bring about strong emotions in both adults and children that can feel overwhelming at times.
If you or a loved one is dealing with drug addiction, alcoholism, prescription drugs or chemical dependency, seeking help is the first step in recovery. As the mental health and substance use plan for Medi-Cal beneficiaries residing in San Mateo County, Behavioral Health and Recovery Services (BHRS) offers free consultation, assessment, linkages, and referrals to a network of contracted community-based substance use treatment providers throughout the County. Call our Access Call Center for assistance at 1 (800) 686-0101, TTY (for hearing impaired): dial 711.
We all want to protect the people we
love, but sometimes we cannot do it on our own. If a family
member or friend is in a mental health crisis and at risk of
harming themselves or others, call the police – even though you
or your family member may be upset or afraid – to help ensure
Find resources below that can help you and the people around you in and after a mental health emergency or crisis event.
*** See COVID-19 behavioral health information and resources here.***
If you are Experiencing a Mental Health Emergency
Call or Text 9-1-1
Call or text 9-1-1 (ask for a Crisis Intervention Trained [CIT] officer) or go to your nearest hospital emergency room if you can safely get there. See Guidelines for calling 911 in a mental health emergency to help prepare yourself. Watch a brief video about texting 9-1-1.
Psychiatric Emergency Services
Psychiatric Emergency Services are available at:
San Mateo Medical Center
222 West 39th Avenue, San Mateo, CA 94403
Mills-Peninsula Medical Center
1501 Trousdale Drive, Burlingame, CA 94010
Insurance keeps you healthy and financially covered when you need it most.
Health coverage can be complicated. That’s why we offer free assistance to help you apply. We can let you know which programs you may qualify for, explain how they work, what it may cost, and then help you apply.
Schedule a health coverage screening appointment even if you think you might not qualify or if you have private, non-employer sponsored insurance. Legal immigration status is not required to access free or low-cost health insurance in San Mateo County. If you are under age 26 and currently not employed, but covered by a parent’s private insurance plan, you might qualify for subsidized coverage through Medi-Cal.
Welcome to San Mateo County’s Behavioral Health and Recovery Services
In order to give you an initial orientation about the services available to you, we have carefully assembled this Welcome Packet that includes all the information you need to start accessing our network of care.
This information is available in paper form without charge upon request. You will receive a copy within 5 business days. Please contact your provider or the BHRS ACCESS Call Center at: (800) 686-0101 or TTY (for hearing impaired): dial 711
*Providers: Items with an asterisk* must be placed in the lobby of all BHRS County and Contractor Clinics.
Welcome sa Mga Serbisyo sa Kalusugang Nauugnay sa Pag-uugali at Pagpapagaling (Behavioral Health and Recovery Services) ng San Mateo County
Upang mabigyan ka ng panimulang oryentasyon tungkol sa mga serbisyong available sa iyo, maingat naming binuo ang Welcome Packet na ito na nagsasaad sa lahat ng impormasyong kailangan mo upang ma-access ang aming network ng pangangalaga.
*Mga Provider: Ang mga item na may asterisk* ay dapat ilagay sa lobby ng lahat ng Klinika ng County at Contractor ng BHRS.
The Office of Consumer and Family Affairs (OCFA) is here to help clients and family members of Behavioral Health & Recovery Services become more empowered and aware of services and community resources available to support your treatment and recovery.
Suicide is preventable. You can be the one to help.
Most people having suicidal thoughts are in a temporary, serious crisis. You can be the one to provide the support and help they need by taking three steps: know the signs of someone who is having suicidal thoughts, find the words to have a direct conversation with them and reach out for help from the many county resources available to those in crisis and their loved ones.
For 2023, San Mateo County, Star Vista, and partners are promoting the statewide theme of “Share Hope Together.” The act of sharing, whether that be sharing hope, stories, time, resources, or experiences, can serve as a powerful tool in suicide prevention. By sharing hope with one another and throughout our communities, we can work through pain and connect individuals to resources in times of crisis and before. We know that the more individuals, professions, organizations, and systems work together, rather than in silos, to share knowledge and resources the more we can increase the quality of care being provided, as well as the instances of help-seeking and resource utilization. Through sharing of experiences and stories we can connect with and inspire one another, assuring individuals with lived experience and who have lost someone to suicide that healing is possible. Sharing can create a sense of belonging while also reducing the weight of our burdens – allowing us to take action for suicide prevention together.
Together we can:
- Share hope and connect individuals to supports in times of crisis and before.
- Share knowledge and resources including the warning signs of suicide and the importance of talking openly about mental health, suicide, and suicide prevention.
- Share the role different professions, organizations, and systems can play in suicide prevention.
- Share experiences and stories to reduce stigma and promote healing.
Each year, San Mateo County Behavioral Health & Recovery Services’ Office of Diversity & Equity (ODE) and Suicide Prevention Committee (SPC) promotes free events throughout the month of September to promote Suicide Prevention Month. All events are free and open to the public. This year’s events will be in-person and/or virtual.
Keep visiting this site for updates on 2023 Suicide Prevention Month.
Learn about and get certified in Mental Health First Aid, which helps you identify and respond to mental health crises; take a Parent Project course to learn parenting skills and get information about resources and support available in your communities; become a Health Ambassador and help other members of your community who may be experiencing symptoms of a mental illness or a substance use problem; or become a graduate of the Lived Experience Academy to empower others in furthering their healing process.