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Report a Problem: Housing

Overview

Housing

Rent Relief: 

California COVID-19 Rent Relief Program
California COVID-19 Rent Relief Program status for San Mateo County residents

Property Owners and Managers – Prevent Housing Violations

Address common housing violations before your next inspection.

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For additional information on the Housing Inspection Program please review the Housing Inspection Program Packet.

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Housing Application

Housing Inspection FYI Flyer

Tenant Resources

To file a complaint about:

  • Leaking roofs
  • Faulty plumbing
  • Inadequate heating
  • Substandard electrical problems
  • Pests (including rodents and cockroaches)
  • Mold
  • Lead

In these places:

Call (650) 599-1112 or use the Online Complaint Form. Environmental Health Services can only respond to complaints made about the above places. 

If you reside within the City of San Mateo or the City of San Carlos, contact your local Code Enforcement Department directly for more information on registering a complaint.

  • City of San Mateo Code Enforcement: (650) 522-7150
  • City of San Carlos Code Enforcement: (650) 802-4100

Complaints concerning Housing Authority, HUD, or Section 8 should be directed to the San Mateo County Department of Housing at 650-802-3300.

If you’d like to file a complaint about a townhome or condominium, contact the owner, HOA, or obtain legal advice.

Healthy Home Resources

Pests need water, food, and shelter to live, just like you. Explore what you can do to get rid of them and prevent them from invading your home. 

Reducing moisture prevents and reduces mold growth. Your first action is to address the source of the moisture, which causes mold. 

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Landlord Resources
Prevent Housing Violations

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Multi-family dwellings are inspected periodically for health and safety violations by Environmental Health Services (EHS). If you own or manage a multi-family dwelling in San Mateo County, use the information below to ensure your property is safe, healthy, and ready for inspection. To avoid violations, correct any potential issues before your inspection.

General information
Call the Anonyous Smoke-Free Hotline @ (650) 573-3777 to report drifting smoke.

Smoke-Free Housing

Drifting smoke in multi-unit housing (such as apartments and condos) is a danger to children and families. While the number of current smokers in our community continues to decrease, many residents are still exposed to secondhand smoke every day. This is why the San Mateo County Tobacco Education Coalition (TEC) educates tenants about what steps they can take if smoke is drifting into their unit. At the same time, TEC works with landlords to educate them about the benefits of developing smoke-free policies for the apartment or condo buildings they own.

General information

Protect Your Children from Lead Poisoning

Lead is a poison. Lead is harmful even in very small amounts, and it is most dangerous for young children.

The San Mateo County Lead Prevention Program’s mission is to prevent lead exposure for young children. We provide case management support around reducing lead exposure as well as other preventative services that families may need, such as referrals to community resources. Home visits and services are provided by Public Health Nurses and Senior Community Workers.  

Services include:   

  • Home visit to identify triggers and provide education around preventing exposure.  
  • Developing plan with families to address concerns.  
  • Support around scheduling blood level lead tests.  
  • Collaborate with medical providers and Environmental Health Dept. 
2000 Alameda de las Pulgas
San Mateo, CA 94403
(650) 573-2877