The Public Authority is available for in-person services; and while we look forward to seeing our community, we continue to offer services via email and telephone.
We highly recommend you contact the Public Authority (https://www.smchealth.org/contact-public-authority) as we may be able to save you travel time and serve you via phone or email.
Important COVID-19 Vaccination and Booster Information
New Requirement for In-Home Supportive Services (IHSS) and Waiver Personal Services (WPCS) Providers - Effective 12/22/2021
The new Public Health Order issued December 22, 2021 by the California Department of Public Health (CDPH) requires certain IHSS and WPCS providers to be fully vaccinated and boosted with the COVID-19 vaccine by February 1, 2022.
The Public Health Order states those eligible for the vaccine booster must obtain the shot by February 1, 2022. IHSS providers not yet eligible for boosters must get their shot no later than 15 days after the recommended time frame above for receiving the booster dose. If you live with your recipient(s) and/or provide services to a family member(s), and provide services to no one else, you are not impacted by this Public Health Order.
For more information about the Public Health Order, click here.
For more information about COVID-19 vaccination, booster, and testing locations, click here.
Personal Protective Equipment or PPE is also available for active and eligible IHSS Recipients and Providers while supplies last. PPE packets are free of cost and will mailed to your home. Please call (833) 650-2272 to request supplies.
Paper timesheets will no longer be available for IHSS providers after September 1, 2021. Registration for electronic timesheets is a condition of employment, and required by the State of California for providers who wish to participate in the IHSS Program.
Instructions how to register for Electronic Timesheets for Provider/Recipient
To register or log in to the Electronic Services Portal (ESP), click here.
Active and eligible San Mateo County IHSS providers and IHSS recipients can request a PPE pack of disposable, non-latex gloves and masks by calling the Public Authority at (833) 650-2272 while supplies last. PPE packets will be mailed to you within 7-10 days after your request is received.
During the COVID-19 pandemic, many community organizations and service providers have made changes to their program operations and business hours. Please call or check their websites for information and updates.