The Public Authority is available for in-person services; and while we look forward to seeing our community, we continue to offer services via email and telephone. We can also schedule an appointment for you by calling (650) 389-9666.
We highly recommend you contact the Public Authority (https://www.smchealth.org/contact-public-authority) as we may be able to save you travel time and serve you via phone or email.
We’ve Moved: new office location starting May 9, 2022!
For details, click here.
Important COVID-19 Vaccination and Booster Information
New Requirement for In-Home Supportive Services (IHSS) and Waiver Personal Services (WPCS) Providers - Effective 12/22/2021
The new Public Health Order issued December 22, 2021 by the California Department of Public Health (CDPH) requires certain IHSS and WPCS providers to be fully vaccinated and boosted with the COVID-19 vaccine by March 1, 2022.
The Public Health Order states those eligible for the vaccine booster must obtain the shot by March 1, 2022. IHSS providers not yet eligible for boosters must get their shot no later than 15 days after the recommended time frame above for receiving the booster dose. If you live with your recipient(s) and/or provide services to a family member(s), and provide services to no one else, you are not impacted by this Public Health Order.
For more information about the Public Health Order, click here.
For more information about COVID-19 vaccination, booster, and testing locations, click here.
Paper timesheets will no longer be available for IHSS providers after September 1, 2021. Registration for electronic timesheets is a condition of employment, and required by the State of California for providers who wish to participate in the IHSS Program.
Instructions how to register for Electronic Timesheets for Provider/Recipient
To register or log in to the Electronic Services Portal (ESP), click here.
For information on the Electronic Services Portal (ESP) or the Telephone Timesheet System (TTS), click here or contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am-5pm Monday through Friday, excluding major holidays.
Provider/Recipient Registration Instructions – English, click here.
Provider/Recipient Registration Instructions – Spanish, click here.
Provider/Recipient Registration Instructions – Chinese, click here.
Provider/Recipient Registration Instructions – Armenian, click here.
What if I need help with the Electronic Timesheet website?
You can visit the Electronic Timesheet Resource page. You can also call the IHSS Provider Help Desk: (866) 376-7066.
Due to supply limitations, the San Mateo County Public Authority discontinued PPE distribution effective July 18th, 2022.
San Mateo County Office of Community Affairs (OCA) is distributing FREE masks, at-home COVID-19 test kits (while supplies last), and resource guides through Mask Mobile. Please visit https://www.smcgov.org/ceo/mask-mobile for more information.
During the COVID-19 pandemic, many community organizations and service providers have made changes to their program operations and business hours. Please call or check their websites for information and updates.