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Public Authority


Public Authority

The Public Authority works as a partner with In-Home Supportive Services (IHSS) in San Mateo County to serve providers and consumers in the program. Public Authorities were established by State mandate to act as the Employer of Record and to operate a Registry of providers to serve IHSS consumers. The Public Authority is a separate agency from the County and is governed by the Board of Supervisors with input from an advisory committee. ​

The Public Authority provides the following services in San Mateo County:

  • Provides lists of screened providers to IHSS recipients/consumers.
  • Provides assistance to IHSS recipients/consumers who require additional help in hiring a provider or in establishing a positive working relationship with their Registry provider.
  • Free educational workshops to providers and consumers.
  • Personnel services/benefits for IHSS providers.

UPDATE: Due to the ongoing coronavirus (COVID-19) pandemic, we have made the following changes to our operations in order to protect the health and safety of you, our staff and our community.

IHSS Providers: If you are a current IHSS Provider in San Mateo County and need to speak to your Payroll Specialist, Benefits Specialist, or about another IHSS Provider matter, please click here for our contact information directory.

IHSS Recipients/Consumers: If you have a loss of a provider due COVID-19 related reasons, please contact your IHSS Social Worker. As an IHSS recipient, you may qualify for a short-term emergency backup provider to be dispatched based on your available authorized IHSS hours.

Back-Up Providers are not a replacement for emergency medical assistance. Therefore, please call 911 if you are experiencing a medical emergency. 

Personal Protective Equipment (PPE) for IHSS Providers and IHSS Recipients during COVID-19 Pandemic

Starting June 9th, 2020, a limited number of PPE (i.e., gloves and masks) are available for IHSS providers and IHSS recipients who meet the following criteria:

  • Are an active and eligible IHSS provider or IHSS recipient in San Mateo County.

  • PPE packets will be mailed to you.  You can expect your PPE packet to arrive within 7 – 10 days after your request is processed.

  • IHSS providers and IHSS recipients may request COVID-19 related PPE by calling the Public Authority at (833) 650-2272.                        

Provider Orientation Videos & Supplemental Orientation PowerPoint

Provider Orientation Videos & Supplemental Orientation PowerPoint
Please read this important information.

While San Mateo County is currently in the orange tier of the State of California’s Blueprint for a Safer Economy due to the COVID-19 pandemic, the mandatory orientation for new San Mateo County IHSS Providers is available now online.

If you have questions about provider enrollment, please call 844-228-9632

Watch the mandatory provider orientation video below. 





IHSS Provider Registry
Information for the In-Home Supportive Services (IHSS) Provider Registry

In-Home Supportive Services (IHSS) consumers can work with the Registry to obtain a list of pre-screened in-home care providers. The Registry is constantly looking for more providers to help meet the increasing needs of the IHSS consumers.

Registry Informational Flyer in English
Registry Informational Flyer in Spanish                                                 
Registry Informational Flyer in Chinese                                                


Public Authority Advisory Committee

The Public Authority Advisory Committee provides public input in the operation of the In-Home Supportive Services (IHSS) homecare provider Registry, training for IHSS providers and consumers, and ongoing advice and assistance about Public Authority policy and program development.