Public Authority
PUBLIC AUTHORITY
For In-Home Supportive Services (IHSS)
If you are an existing provider, please reach out to your payroll specialist for assistance. If you don’t know who your assigned Payroll Specialist is please call (650) 389-9666 for assistance. Please have your provider ID number available. For a full staff directory click here: contact the Public Authority.
If you would like to enroll to be a provider, or have questions about your pending enrollment, please call (833) 650-2272 or email PAForms@smcgov.org.
Please Note: The IHSS Public Authority office located at 2000 Alameda de las Pulgas, Suite 200 has a change in business hours.
The lobby is open Monday through Friday (excluding holidays) from 8am – 5pm. The lobby is closed for lunch from 12pm - 1pm.
Walk-ins are welcome but appointments are highly recommended as the wait time for a walk-in visit may be an hour or more.
Want to reduce your wait time? Call (650) 389-9666 to make an appointment.
Public Authority Advisory Committee
The Public Authority partners with San Mateo County In-Home Supportive Services (IHSS) to deliver a service-model committed to enhance the lives of older adults and persons living with disabilities who choose to live independently with dignity in their homes and community. Public Authorities were established to act as the Employer of Record for the IHSS Provider services and to operate a Registry of caregivers to match providers with recipients in need of a provider.
Become an IHSS Registry Provider
The Registry is constantly looking for more providers to help meet the increasing needs of IHSS recipients. We’ve provided a few screening questions below to assist you in determining if the Registry is right for you.
1) Does an IHSS recipient (family member, loved one, friend or other relation) want to hire you to be their IHSS provider/caregiver?
Yes, I need to find out how to submit my application. Provider Enrollment Information
No, I have not been asked by an IHSS recipient to work as their IHSS provider/caregiver. I want to work as an IHSS caregiver. Go to screening question #2
2) Are you legally able to work in the United States?
You will need to present:
- An original Social Security Card (and a valid Employment Authorization Card if there is a work restriction indicated on the Social Security Card); AND
- An unexpired government-issued photo identification card or driver license.
- If Yes to the above document requirements - Click on a flyer below
Registry
Informational Flyer in English
Registry
Informational Flyer in Spanish
Registry
Informational Flyer in Chinese
To Apply Now, click here.
No or Unsure – Contact our team below to discuss your situation
For assistance in English, contact Harry Guan at (650) 670-7904 or hguan@smcgov.org
For assistance in Spanish, contact Maria Esparza-Diaz at (650) 713-8461 or mesparza-diaz@smcgov.org
For assistance in Chinese, contact Betty Fung at (650) 241-5409 or bfung@smcgov.org
Electronic Timesheets Required
Paper timesheets will no longer be available for IHSS providers after September 1, 2021. Registration for electronic timesheets is a condition of employment, and required by the State of California for providers who wish to participate in the IHSS Program.
Instructions how to register for Electronic Timesheets for Provider/Recipient
To register or log in to the Electronic Services Portal (ESP), click here.
For information on the Electronic Services Portal (ESP) or the Telephone Timesheet System (TTS), click here or contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am-5pm Monday through Friday, excluding major holidays.
Provider/Recipient Registration Instructions – English, click here.
Provider/Recipient Registration Instructions – Spanish, click here.
Provider/Recipient Registration Instructions – Chinese, click here.
Provider/Recipient Registration Instructions – Armenian, click here.
What if I need help with the Electronic Timesheet website?
You can visit the Electronic Timesheet Resource page. You can also call the IHSS Provider Help Desk: (866) 376-7066.
