For In-Home Supportive Services (IHSS)
The Public Authority is available for in-person services; and while we look forward to seeing our community, we continue to offer services via email and telephone. We can also schedule an appointment for you by calling (650) 389-9666.
We highly recommend you contact the Public Authority, as we may be able to save you travel time and serve you via phone or email.
For details, click here.
Public Authority Advisory Committee
The Public Authority partners with San Mateo County In-Home Supportive Services (IHSS) to deliver a service-model committed to enhance the lives of older adults and persons living with disabilities who choose to live independently with dignity in their homes and community. Public Authorities were established to act as the Employer of Record for the IHSS Provider services and to operate a Registry of caregivers to match providers with recipients in need of a provider.
Become an IHSS Registry Provider
The Registry is constantly looking for more providers to help meet the increasing needs of IHSS recipients. We’ve provided a few screening questions below to assist you in determining if the Registry is right for you.
1) Does an IHSS recipient (family member, loved one, friend or other relation) want to hire you to be their IHSS provider/caregiver?
Yes, I need to find out how to submit my application. Provider Enrollment Information
No, I have not been asked by an IHSS recipient to work as their IHSS provider/caregiver. I want to work as an IHSS caregiver. Go to screening question #2
2) Are you legally able to work in the United States?
Yes – Click on a flyer below
Informational Flyer in English
Registry Informational Flyer in Spanish
Registry Informational Flyer in Chinese
To apply now, click here.
No or Unsure – Contact our team below to discuss your situation
For assistance in English, contact Harry Guan at (650) 670-7904 or firstname.lastname@example.org
For assistance in Spanish, contact Maria Esparza-Diaz at (650) 713-8461 or email@example.com
For assistance in Chinese, contact Betty Fung at (650) 241-5409 or firstname.lastname@example.org
Important COVID-19 Vaccination and Booster Information
New Requirement for In-Home Supportive Services (IHSS) and Waiver Personal Services (WPCS) Providers - Effective 12/22/2021
The new Public Health Order issued December 22, 2021 by the California Department of Public Health (CDPH) requires certain IHSS and WPCS providers to be fully vaccinated and boosted with the COVID-19 vaccine by March 1, 2022.
The Public Health Order states those eligible for the vaccine booster must obtain the shot by March 1, 2022. IHSS providers not yet eligible for boosters must get their shot no later than 15 days after the recommended time frame above for receiving the booster dose. If you live with your recipient(s) and/or provide services to a family member(s), and provide services to no one else, you are not impacted by this Public Health Order.
For more information about the Public Health Order, click here.
For more information about COVID-19 vaccination, booster, and testing locations, click here.
Electronic Timesheets Required
Paper timesheets will no longer be available for IHSS providers after September 1, 2021. Registration for electronic timesheets is a condition of employment, and required by the State of California for providers who wish to participate in the IHSS Program.
Instructions how to register for Electronic Timesheets for Provider/Recipient
To register or log in to the Electronic Services Portal (ESP), click here.
For information on the Electronic Services Portal (ESP) or the Telephone Timesheet System (TTS), click here or contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am-5pm Monday through Friday, excluding major holidays.
Provider/Recipient Registration Instructions – English, click here.
Provider/Recipient Registration Instructions – Spanish, click here.
Provider/Recipient Registration Instructions – Chinese, click here.
Provider/Recipient Registration Instructions – Armenian, click here.
What if I need help with the Electronic Timesheet website?
You can visit the Electronic Timesheet Resource page. You can also call the IHSS Provider Help Desk: (866) 376-7066.
Personal Protective Equipment (PPE) for IHSS Providers and IHSS Recipients
Due to supply limitations, the San Mateo County Public Authority discontinued PPE distribution effective July 18th, 2022.
San Mateo County Office of Community Affairs (OCA) is distributing FREE masks, at-home COVID-19 test kits (while supplies last), and resource guides through Mask Mobile. Please visit https://www.smcgov.org/ceo/mask-mobile for more information.
During the COVID-19 pandemic, many community organizations and service providers have made changes to their program operations and business hours. Please call or check their websites for information and updates.