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Contact the Public Authority




In-Home Supportive Services (IHSS) Provider Help Desk: For questions about electronic timesheets, paycheck, direct deposit, liens and wage garnishments call (866) 376-7066

Payroll Assistance Line: (650) 389-9666

Provider Enrollment line: (833) 650-2272 

Verification of Employment: Kelly Chan (650) 743-5644 or email:

Duplicate W-2 Requests: Contact your Payroll Specialist

Overtime & Violations Help Line: For questions about overtime, violation notices you received and avoiding violations call (650) 743-7216


Public Transportation Reimbursement: Jackie Corral Medina (650) 556-4276 or email:

Job Development Reimbursement: Stacy Goldsby (650) 241-5874 or email:

Applications for health, dental and vision coverage: Leonard Toy (650) 743-7216 or email:

Information for providers already enrolled in health, dental and vision insurance benefits:

  • Healthworx (Health): 1-800-750-4776
  • Benefits Customer Service Center (Dental & Vision): 1-800-842-6635

Worker’s Comp

For information on filing claims for injuries incurred while performing an IHSS task: English: Contact Ashly Johnson at (650) 216-8493 / Spanish: Contact Jaime Alcaraz at (650) 381-4678

For information on a current claim please contact: InterCare Claims Department at (800) 307-5454

Union – SEIU

IHSS providers in San Mateo County are represented by SEIU 2015.  For Union and membership information please call or visit online the SEIU 2015 Member Action Center.

SEIU Member Action Center (MAC): 1-855-810-2015 or: 
SEIU Online Member Action Center (MAC)

Who to Call Directory 






Location & Hours

As of May 9th, 2022: New Public Authority Office Location:   

2000 Alameda de las Pulgas, Suite 200, San Mateo, CA  94403

Public Authority Mailing Address:
P.O. Box 5892, San Mateo, CA 94402

Hours: Monday-Friday, 8am-5pm

 Please call (650) 389-9666 for an appointment.


Kelly Chan: Payroll Specialist (650) 743-5644 or email:

Kelly Lou: Payroll Specialist (650) 743-5598 or email:

Araselis Marte: Payroll Specialist (650) 421-6218 or email:

Kathaline P. Olmos: Payroll Specialist (650) 743-6679 or email:

Rose Paquette: Payroll Specialist (650) 381-4433 or email:

Heather Whyte: Payroll Supervisor (650) 385-9329 or email:


Maria Esparza-Diaz: Registry Community Program Specialist & Recruiter (650) 713-8461 or email:

Mario Garcia: Registry Social Worker (650) 454-4317 or email:

Harry Guan: Registry Community Program Specialist (650) 670-7904 or email:

Martha Ochoa: Registry Social Worker (650) 713-8223 or email

Zulma Mayorga: Registry Social Worker (650) 713-8262 or email:

Betty Fung: Registry Supervisor (650) 241-5409 or email:

Training Workshops

Stacy Goldsby: Training Community Program Specialist (650) 241-5874 or email:

Other Services

Leonard Toy: Violations and Benefits (650) 743-7216 or email:


Jackie Corral Medina: Office Specialist (650) 556-4276 or email: 

Estella Castillo: Public Authority Manager 650-743-6830 or email: