Contact the Public Authority
PROVIDER INFORMATION AND ASSISTANCE
Assistance
In-Home Supportive Services (IHSS) Provider Help Desk: For questions about electronic timesheets, paycheck, direct deposit, liens and wage garnishments call (866) 376-7066
Payroll Assistance Line: (650) 389-9666
Provider Enrollment line: (833) 650-2272
Verification of Employment: Kelly Chan (650) 743-5644 or email: Kchan1@smcgov.org
Duplicate W-2 Requests: Contact your Payroll Specialist
Overtime & Violations Help Line: For questions about overtime, violation notices you received and avoiding violations call (650) 743-7216
Benefits
Public Transportation Reimbursement: Jackie Corral Medina (650) 556-4276 or email: jmedina@smcgov.org
Job Development Reimbursement: Stacy Goldsby (650) 241-5874 or email: sgoldsby@smcgov.org
Applications for health, dental and vision coverage: Leonard Toy (650) 743-7216 or email: ltoy@smcgov.org
Information for providers already enrolled in health, dental and vision insurance benefits:
- Healthworx (Health): 1-800-750-4776
- Benefits Customer Service Center (Dental & Vision): 1-800-842-6635
Worker’s Comp
For information on filing claims for injuries incurred while performing an IHSS task: English: Contact Ashly Johnson at (650) 216-8493 / Spanish: Contact Jaime Alcaraz at (650) 381-4678
For information on a current claim please contact: InterCare Claims Department at (800) 307-5454
Union – SEIU
IHSS providers in San Mateo County are represented by SEIU 2015. For Union and membership information please call or visit online the SEIU 2015 Member Action Center.
SEIU Member Action Center (MAC): 1-855-810-2015
or:
SEIU Online Member
Action Center (MAC)
Who to Call Directory
PUBLIC AUTHORITY STAFF
Location & Hours
As of May 9th, 2022: New Public Authority Office Location:
2000 Alameda de las Pulgas, Suite 200, San Mateo, CA 94403
Public Authority Mailing Address:
P.O. Box 5892, San Mateo, CA 94402
Hours: Monday-Friday, 8am-5pm
Please call (650) 389-9666 for an appointment.
Payroll
Kelly Chan: Payroll Specialist (650) 743-5644 or email: Kchan1@smcgov.org
Kelly Lou: Payroll Specialist (650) 743-5598 or email: Klou@smcgov.org
Araselis Marte: Payroll Specialist (650) 421-6218 or email: amarte@smcgov.org
Kathaline P. Olmos: Payroll Specialist (650) 743-6679 or email: Kpivaral@smcgov.org
Rose Paquette: Payroll Specialist (650) 381-4433 or email: Rpaquette@smcgov.org
Heather Whyte: Payroll Supervisor (650) 385-9329 or email: Hwhyte@smcgov.org
Registry
Maria Esparza-Diaz: Registry Community Program Specialist & Recruiter (650) 713-8461 or email: Mesparza-diaz@smcgov.org
Mario Garcia: Registry Social Worker (650) 454-4317 or email: Mgarcia4@smcgov.org
Harry Guan: Registry Community Program Specialist (650) 670-7904 or email: hguan@smcgov.org
Martha Ochoa: Registry Social Worker (650) 713-8223 or email mochoa@smcgov.org
Zulma Mayorga: Registry Social Worker (650) 713-8262 or email: zmayorga@smcgov.org
Betty Fung: Registry Supervisor (650) 241-5409 or email: Bfung@smcgov.org
Training Workshops
Stacy Goldsby: Training Community Program Specialist (650) 241-5874 or email: sgoldsby@smcgov.org
Other Services
Leonard Toy: Violations and Benefits (650) 743-7216 or email: ltoy@smcgov.org
Administration
Jackie Corral Medina: Office Specialist (650) 556-4276 or email: jmedina@smcgov.org
Estella Castillo: Public Authority Manager 650-743-6830 or email: ecastillo1@smcgov.org