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PROVIDER INFORMATION AND ASSISTANCE

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Assistance

In-Home Supportive Services (IHSS) Provider Help Desk: For questions about electronic timesheets, paycheck, direct deposit, liens and wage garnishments call (866) 376-7066

Payroll Assistance Line: (650) 389-9666

Provider Enrollment line: (833) 650-2272 

Verification of Employment: Kelly Chan (650) 743-5644 or email: Kchan1@smcgov.org

Duplicate W-2 Requests: Contact your Payroll Specialist

Overtime & Violations Help Line: For questions about overtime, violation notices you received and avoiding violations call (650) 743-7216

Benefits

Public Transportation Reimbursement: Jackie Corral Medina (650) 556-4276 or email: jmedina@smcgov.org

Job Development Reimbursement: Stacy Goldsby (650) 241-5874 or email: sgoldsby@smcgov.org

Applications for health, dental and vision coverage: Leonard Toy (650) 743-7216 or email: ltoy@smcgov.org

Information for providers already enrolled in health, dental and vision insurance benefits:

  • Healthworx (Health): 1-800-750-4776
  • Benefits Customer Service Center (Dental & Vision): 1-800-842-6635

Worker’s Comp

For information on filing claims for injuries incurred while performing an IHSS task: English: Contact Ashly Johnson at (650) 216-8493 / Spanish: Contact Jaime Alcaraz at (650) 381-4678

For information on a current claim please contact: InterCare Claims Department at (800) 307-5454

Union – SEIU

IHSS providers in San Mateo County are represented by SEIU 2015.  For Union and membership information please call or visit online the SEIU 2015 Member Action Center.

SEIU Member Action Center (MAC): 1-855-810-2015 or: 
SEIU Online Member Action Center (MAC)

Who to Call Directory 

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