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PROVIDER INFORMATION AND ASSISTANCE

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Assistance

In-Home Supportive Services (IHSS) Provider Help Desk: For questions about electronic timesheets, paper timesheets, paycheck, direct deposit, liens and wage garnishments call (866) 376-7066

Provider Enrollment and Payroll Assistance Line: (844) 228-9632

Verification of Employment: Kelly Chan (650) 670-2225 or email: Kchan1@smcgov.org

Duplicate W-2 Requests: Contact your Payroll Specialist

Overtime & Violations Help Line: For questions about overtime, violation notices you received and avoiding violations call (650) 556-4388

Benefits

Public Transportation Reimbursement: Kathaline Pivaral (650) 670-0953 or email: Kpivaral@smcgov.org

Job Development Reimbursement: Stacy Goldsby (650) 241-5874 or email: sgoldsby@smcgov.org

Applications for health, dental and vision coverage: Leonard Toy (650) 556-4388 or email: ltoy@smcgov.org

Information for providers already enrolled in health, dental and vision insurance benefits:

  • Healthworx (Health): 1-800-750-4776
  • Benefits Customer Service Center (Dental & Vision): 1-800-842-6635

Worker’s Comp

For information on filing claims for injuries incurred while performing an IHSS task call: Jaime Alcaraz at (650) 381-4687 or Jansen Sajise at (650) 385-9849.

Union – SEIU

IHSS providers in San Mateo County are represented by SEIU 2015.  For Union and membership information please call or visit online the SEIU 2015 Member Action Center.

SEIU Member Action Center (MAC): 1-855-810-2015 or: 
SEIU Online Member Action Center (MAC)

Who to Call (Flyer)

Who To Call

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