If you or a loved one is struggling from a mental health problem, you are not alone.
We’re here to help.

Call our Access Call Center 24/7 for assistance

Toll Free: (800) 686-0101

TTY for the hearing impaired - please call 711

STEP 1: To get help for yourself or a loved one, start by calling Behavioral Health and Recovery Services’ Access Call Center.

STEP 2: A trained professional will ask you questions to help find the right care for you.

STEP 3: You will receive a referral to an appropriate mental health and/or substance use treatment provider.

We serve San Mateo County residents with Medi-Cal and individuals who are uninsured. 

Learn more about how to request services, [Spanish], [Chinese], [Tagalog], [Russian]

Interpreter Services

Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service

For more information about BHRS, see our  brochure. [Spanish], [Chinese],[Tagalog], [Russian]

For COVID-19 behavioral health resources, click here. 

Learn about the  BHRS COVID-19 service modifications here.

Is My Insurance Accepted?

BHRS serves Health Plan of San Mateo members with the following plans: Medi-Cal, CareAdvantange, County ACE, HealthWorx and residents who do not have any insurance. 

Privately insured? Contact your carrier to learn about coverage options and mental health services available to you through your health insurance plan.

You Are Not Alone – 24/7 Support is Available

If you or someone you know is experiencing challenges with anxiety, panic, depression, alcohol and drug use or other emotional distress, you are not alone.  Below are some resources that provide free, confidential and immediate emotional support by phone, text or chat to anyone in emotional distress or a suicidal crisis -  24 hours a day, 7 days a week.  If you are experiencing a mental health emergency, call or text 9-1-1 or see crisis services. 

Crisis/Suicide Hotline & Text

• 1 (800) 273-TALK (8255)  or (650) 579-0350
• 1 (888) 628-9454 Spanish speakers
• 1 (800) 273-8255 Veterans Crisis Line or chat online
• 1 (800) 985-5990 Disaster Distress Helpline or Text TALKSWITHUS to 66746
• Chat online
• Teen Crisis Services: Monday-Thursday 4:30-9:30pm PST, 650-747-6463 | sanmateocrisis.org

National Suicide Prevention Lifeline - more info on the above services or to access their the Lifeline Chat. 

StarVista Crisis Center (San Mateo County) - sanmateocrisis.org

Crisis Text Line - Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support. Text BAY to 741741 to reach a crisis counselor. Learn how it works. 

Peer-Run Warm Line - a 24/7 non-emergency resource for anyone in California seeking emotional support. Call 1 (855) 845-7415 or chat online. 

Current or Former Foster Youth and Caregivers

• Are you a current or former foster youth? Having problems at home? Frustrated? Need someone to talk to? 
• Are you a caregiver of a current or former foster youth? Are you feeling frustrated? Would you like additional support?
• The 24/7 FURS  hotline is here to help. CALL OR TEXT: 1-833-939-FURS | 1-833-939-3877
• Learn more about FURS at www.cal-furs.org.

Domestic Violence Hotline – 1 (800) 799-7233 (SAFE) or chat at www.thehotline.org

CORA ( Communities Overcoming Relationship Abuse) – 1 (800) 300-1080 | www.corasupport.org

Youth Stabilization, Opportunity, & Support (S.O.S.) Team…Coming Soon -  The Youth S.O.S. Team is designed to respond within 24 hours in the community to any location where youth (ages 0-25) may be in a mental health crisis.  They will provide a holistic response including safety assessments, crisis intervention, brief counseling, family supports and resources, linkages and warm hand-offs to ongoing care to support the youth and their family. 
 
For questions about our Youth S.O.S program, contact StarVista’s Crisis Center at svcrisiscenter@star-vista.org or visit www.sanmateocrisis.org. 

For the COVID-19 mental health resource page, click here.