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COVID-19 Service Modification Notice

General information

This information is subject to change at any time, please call before visiting.  

Behavioral Health and Recovery Services Access Call Center: 

The Access Call Center will provide information, resources, assessments and referrals to mental health and substance use services for San Mateo County residents with Medi-Cal or those with no insurance.

If you are experiencing a psychiatric emergency, call or text 9-1-1 (see Guidelines for calling 911 in a Mental Health Emergency) or go to your nearest hospital emergency room if you can safely get there.  Learn more about crisis services and resources

See the COVID-19 mental health resources page for  COVID specific information and resources. 

Outpatient Mental Health Clinics:  

All new clients seeking services, please call the BHRS Access Call Center at 1-(800) 686-0101, TTY: for deaf or hard of hearing, dial 711, for an assessment and referral. Learn more about how to request services[Spanish][Chinese][Tagalog][Russian]

Regional outpatient mental health clinic staff continue to provide essential services to all existing clients and new clients referred by the Access Call Center. Most clinic services will be provided by phone or telehealth video conference. Only urgent services that cannot be performed by phone will be provided on site, by pre-arrangement only. No walk-ins are permitted. 

If you are a current client, call your clinic directly to inquire about your mental health services. 

  • North County Youth & Adult Clinic: (650) 301-8650 
  • Central County Youth & Adult Clinic: (650) 573-3571 
  • South County Adult: (650) 363-4111 
  • Shasta Youth & Transition Age Young: (650) 599-1033 
  • Coastside Youth & Adult: (650) 726-6369 
  • East Palo Alto Youth & Adult: (650) 363-4030 

Specialty Mental Health Services - for youth, transition age youth, adult and older adults remain open with limited/modified services. Services are provided by phone or telehealth video conference. Some programs may continue to serve current clients only and may not be accepting new referrals. Face-to-face appointments may be provided for urgent appointments or on a case by case basis. Call the program directly for an appointment or the contact the BHRS Access Call Center 1-(800) 686-0101, TTY: dial 711, to inquire about services. 

Residential Mental Health Treatment Facilities – visitors to residential treatment facilities are restricted.  Please call before visiting.   

Alcohol & Other Drug Services – contact the BHRS Access Call Center: 1-(800) 686-0101 (TTY for deaf or hard of hearing: dial 711)  for information, resources, assessment and referral to substance use treatment services provided through our contracted network of providers.  To inquire about Medication Assisted Treatment, call (650) 573-2735 or visit  www.smchealth.org/IMAT

For general information, you may call the main Alcohol and Other Drug Services Information line at 650-802-6400 Monday–Friday during business hours.  No on-site walk-ins are currently permitted.

As the designated mental health and substance use plan for Medi-Cal beneficiaries residing in San Mateo County, Behavioral Health and Recovery Services offers a broad range of services to assist with preventing, identifying, treating and supporting individuals of all ages and stages, and their family members, who may be affected by mental health and/or substance use conditions.

To contact one of our county run programs, see the BHRS contact list. or refer to our provider directory for a completed list of all programs, including contracted provider programs and community based agencies. 

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