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Behavioral Health Services & Resources

General information

For assistance in finding mental health and/or substance use services for someone who may be experiencing a mental illness and/or substance use condition, or for someone you are concerned about, call the Behavioral Health and Recovery Services Access Call Center for information, an assessment and a referral based on individual needs.

Need Help? Call the Access Call Center 24/7

Toll Free: (800) 686-0101
TDD for hearing impaired: (800) 943-2833

STEP 1: To get help for yourself or a loved one, start by calling the Access Call Center.

STEP 2: A trained professional will ask you questions to help find the right care for you.

STEP 3: You will receive a referral to the appropriate mental health or substance use treatment provider.

Interpreter Services

Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service.

Is My Insurance Accepted?

BHRS serves Health Plan of San Mateo members with the following plans: Medi-Cal, CareAdvantange, County ACE, HealthWorx or Healthy Kids (through 9/30/20).

Privately insured? Contact your carrier to learn about coverage options and mental health services available to you through your health insurance plan.

For more information, see the BHRS brochure

Related Content


Support for Clients and Family

The Office of Consumer and Family Affairs (OCFA) is here to help clients and family members of Behavioral Health & Recovery Services become more empowered and aware of services and community resources available to support your treatment and recovery.

General information

Assisted Outpatient Treatment in San Mateo County
Together Towards Recovery

Developed out of the County’s adoption of Laura’s Law (Assembly Bill 1421) in the summer of 2015, the Assisted Outpatient Treatment (AOT) is a program that reaches out to people with a severe mental illness who are not connected to services and are challenged to live safely and stably in our community.  Our AOT team engages people in receiving treatment to help improve their quality of life.

General information

Family Assertive Support Team (FAST)

Are you concerned about a family member who may be showing signs or symptoms of serious behavioral health challenges?

Call the FAST: (650) 368-3178
Spanish and Mandarin speaking capacity available.  Other languages available upon request.



Have a problem and want to talk to another teen?  The TeenLine is operated by teens for teens. Connect by phone, text, email or message board.


Youth Website and Support Line

Provides Q&A, hotlines, referrals and chat room staffed by trained youth to provide a safe, anonymous, non-judgmental place for other youth to discuss depression, suicide, family, pressure, school, friends, cutting, identity or anything. Get support online, via text, or by phone.


Mental Health Services for Teens

Are you or someone you care about having unusual thoughts or difficulty concentrating, or hearing things that others don’t? These types of symptoms are more common than you may think – they affect 1 in 5 teens. If the symptoms have been persisting for an extended period of time or are increasing in severity, they may be among the first warning signs of early psychosis. That’s why it’s important to seek help as early as possible.