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Behavioral Health Services & Resources

General information

For assistance in finding mental health and/or substance use services for someone who may be experiencing a mental illness and/or substance use condition, or for someone you are concerned about, call the Behavioral Health and Recovery Services Access Call Center for information, an assessment and a referral based on individual needs.  We serve San Mateo County residents with Medi-Cal or individuals who are uninsured. 

Learn about the modifications in services provided by Behavioral Health and Recovery Services due to COVID-19 here and how to request services[Spanish], [Chinese], [Tagalog], [Russian]

Need Help? Call the Access Call Center 24/7

Toll Free: (800) 686-0101
TTY for hearing impaired: dial 711

for San Mateo County residents with or are eligible for Medi-Cal or those who are uninsured.

STEP 1: To get help for yourself or a loved one, start by calling the Access Call Center.

STEP 2: A trained professional will ask you questions to help find the right care for you.

STEP 3: You will receive a referral to the appropriate mental health or substance use treatment provider.

Interpreter Services

Telephone interpreter services in a variety of languages are available at no cost if needed. 

Is My Insurance Accepted?

BHRS serves Health Plan of San Mateo members with the following plans: Medi-Cal, CareAdvantange, County ACE, HealthWorx and residents who do not have any insurance. 

Privately insured? Contact your carrier to learn about coverage options and mental health services available to you through your health insurance plan.

For more information, see the BHRS brochure. [Spanish], [Chinese],[Tagalog], [Russian]

You Are Not Alone – 24/7 Support is Available

If you or someone you know is experiencing challenges with anxiety, panic, depression, alcohol and drug use or other emotional distress, you are not alone.  Below are some resources that provide free, confidential and immediate emotional support by phone, text or chat to anyone in emotional distress or a suicidal crisis -  24 hours a day, 7 days a week.  If you are experiencing a mental health emergency, call or text 9-1-1 or see crisis services

Crisis/Suicide Hotline & Text

  • 1 (800) 273-TALK (8255)  or (650) 579-0350
  • 1 (888) 628-9454 Spanish speakers
  • 1 (800) 273-8255 Veterans Crisis Line or chat online
  • 1 (800) 985-5990 Disaster Distress Helpline or Text TALKSWITHUS to 66746
  • Chat online

National Suicide Prevention Lifeline - more info on the above services or to access their the Lifeline Chat. 

Crisis Text Line - Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support. Text BAY to 741741 to reach a crisis counselor. Learn how it works

Peer-Run Warm Line - a 24/7 non-emergency resource for anyone in California seeking emotional support. Call 1 (855) 845-7415 or chat online

Domestic Violence Hotline – 1 (800) 799-7233 (SAFE) or chat at www.thehotline.org

CORA ( Communities Overcoming Relationship Abuse) – 1 (800) 300-1080 | www.corasupport.org

For the COVID-19 mental health resource page, click here

Related Content

Overview

Support for Clients and Family

The Office of Consumer and Family Affairs (OCFA) is here to help clients and family members of Behavioral Health & Recovery Services become more empowered and aware of services and community resources available to support your treatment and recovery.

General information

Assisted Outpatient Treatment in San Mateo County
Together Towards Recovery

Developed out of the County’s adoption of Laura’s Law (Assembly Bill 1421) in the summer of 2015, the Assisted Outpatient Treatment (AOT) is a program that reaches out to people with a severe mental illness who are not connected to services and are challenged to live safely and stably in our community.  Our AOT team engages people in receiving treatment to help improve their quality of life.

General information

Family Assertive Support Team (FAST)

Are you concerned about a family member who may be showing signs or symptoms of serious behavioral health challenges?

Call the FAST: (650) 368-3178
Spanish and Mandarin speaking capacity available.  Other languages available upon request.

Contact

TeenLine

Have a problem and want to talk to another teen?  The TeenLine is operated by teens for teens. Connect by phone, text, email or message board.

Contact

Youth Website and Support Line
Reachout.com

Provides Q&A, hotlines, referrals and chat room staffed by trained youth to provide a safe, anonymous, non-judgmental place for other youth to discuss depression, suicide, family, pressure, school, friends, cutting, identity or anything. Get support online, via text, or by phone.

Overview

Mental Health Services for Teens

Are you or someone you care about having unusual thoughts or difficulty concentrating, or hearing things that others don’t? These types of symptoms are more common than you may think – they affect 1 in 5 teens. If the symptoms have been persisting for an extended period of time or are increasing in severity, they may be among the first warning signs of early psychosis. That’s why it’s important to seek help as early as possible.

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