For assistance in finding mental health and/or substance use services for someone who may be experiencing a mental illness and/or substance use condition, or for someone you are concerned about, call the Behavioral Health and Recovery Services Access Call Center for information, an assessment and a referral based on individual needs.

Need Help? Call the Access Call Center 24/7

Toll Free: (800) 686-0101
TDD for hearing impaired: (800) 943-2833

STEP 1: To get help for yourself or a loved one, start by calling the Access Call Center.

STEP 2: A trained professional will ask you questions to help find the right care for you.

STEP 3: You will receive a referral to the appropriate mental health or substance use treatment provider.

Interpreter Services

Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service.

Is My Insurance Accepted?

BHRS serves Health Plan of San Mateo members with the following plans: Medi-Cal, CareAdvantange, County ACE, HealthWorx or Healthy Kids (through 9/30/20).

Privately insured? Contact your carrier to learn about coverage options and mental health services available to you through your health insurance plan.

For more information, see the BHRS brochure.