Welcome to San Mateo County’s Behavioral Health and Recovery
Services
In order to give you an initial orientation about the services
available to you, we have carefully assembled this Welcome Packet
that includes all the information you need to start accessing our
network of care.
This information is available in paper form without charge
upon request. You will receive a copy within 5 business
days. Please contact your provider or the BHRS ACCESS
Call Center at: (800) 686-0101 or TTY (for hearing
impaired): dial 711
*Providers: Items with an asterisk* must be
placed in the lobby of all BHRS County and Contractor Clinics.
*San Mateo County Medi-Cal Member Handbook: Guide to Medi-Cal
Mental Health Services and Drug Medi-Cal Organized Delivery
System: Print: English | English/Large Print |
Spanish Tagalog Traditional Chinese
Telehealth Resources for Clients
- For General Information about telehealth (video) services
through SMC BHRS:
- For detailed instructions of how to use the Telehealth
(video) platforms used by SMC BHRS:
- Getting to know your smart phone device:
- How to Access Secure Email
*How can I verify a clinician’s credentials? English |
Spanish
MediCal Information and BHRS List of Providers
Information about Changing a Provider and Filing a Grievance
Information on Filing a Complaint with the BBS
Information about Your Rights
BHRS Client Perception Survey
2022 BHRS Client Perception Survey Presentation
Mental Health Emergency Guidelines for Calling 911
Financial Information
It is very important that you start obtaining health insurance
coverage right away when entering our network of care to assure
that we can offer you the most comprehensive treatment plan and
can continue to dispense any medication(s) you may already
receive without any delays.
If you already have health coverage through your employer, a
privately purchased plan, Medicare (including any Prescription
Coverage (Part D) plan) or ACE, please note the following
important information:
- Please give us a copy of your membership card at your first
visit so that we can check if your carrier covers all aspects of
your treatment plan.
- If you already know that your carrier does not cover the
adequate level of care, please provide us with a written
statement of the carrier’s inability to accommodate your
treatment needs.
- Please note that Medi-Cal may cover a
portion or all of your treatment services for which your
insurance carrier may otherwise charge a co-pay or deductible.
Also, please note that you may be eligible for enrollment into
CareAdvantage if you have free
Medi-Cal and Medicare Part A & B coverage.
At a minimum, we can assist you with enrolling into a
Prescription Assistance Program that subsidizes
your prescription expenses for a significant discount and is
administered through our own Pharmacy Services department.
For your convenience, we can arrange for a comprehensive health
insurance screening at our clinics or community partners’
sites or your home. During the pending enrollment period you will
be able to obtain services through our network of care. For
more information on the general enrollment procedures
and options for your child and/or your family, please
contact: Stefan Luesse, Manager for Health Insurance Outreach &
Coordination, at (650) 573 3502.