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COVID-19 Guidance and Resources for Clinicians and Facilities

General information

San Mateo County Health is working closely with the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC) to respond to Coronavirus Disease 2019 (COVID-19) and its potential impacts on the Bay Area. 

Please note that these recommendations are intended for medical providers and congregate facilities in San Mateo County. Providers in other counties should contact their local health department for guidance. 

General Resources

COVID-19 Digests

Reporting Requirements for Clinicians and Laboratories

Healthcare providers MUST REPORT to the San Mateo County Communicable Disease Control Program within one day (24 hours):

  • ALL positive COVID-19 diagnostic laboratory testing results
  • ALL clinically diagnosed COVID-19 cases 
  • ALL patients younger than 21 years of age meeting MIS-C criteria

Please report via the CalREDIE Provider Portal or complete a COVID-19 Confidential Morbidity Report (CMR) found at and submit via fax to 650-573-2919 or secure email to Attaching the laboratory report and relevant medical records to the CMR will help ensure the public health follow-up is able to move forward quickly.

Please note that this reporting requirement is separate from laboratory reporting requirements. Laboratories are required to report ALL COVID-19 laboratory results regardless of test type or result within 1 hour via CalREDIE Electronic Laboratory Report.

For additional information about communicable disease reporting visit

Hospital/Emergency Department Discharge

Discharge of patients who have tested positive for COVID-19 must be approved by the San Mateo County COVID-19 Discharge Planners in order to ensure isolation is maintained.

Call 650-573-2346 to submit a COVID-19 discharge request. The San Mateo County COVID-19 Discharge Planner will call you back. Please be prepared to share the patient’s demographic information, ideal timeline for discharge, and contact information for the treating medical provider and hospital discharge planner (if available). The San Mateo County COVID-19 Discharge Planners are processing requests 7 days a week between 8:00am and 6:30pm.

Please note that the 650-573-2346 “warm line” may be routed to different places at different times. During normal business hours, calls are routed to the Communicable Disease Control Program. Please leave a detailed message if the call is not immediately answered. Between 5:00pm-6:30pm on week days and between 8:00am-6:30pm on weekends and holidays, please press zero to be transferred to Dispatch and ask to speak to the on-call staff.

If discharge planning requests arise between 6:30pm-8:00am, please hold/board the patient overnight and call to submit the discharge request the next morning.

Alternative housing options may be available for individuals with suspected or confirmed COVID-19 or who have been exposed to COVID-19 and are unable to appropriately isolate or quarantine in their normal residence.

Healthcare Facilities and Clinicians

Facilities may establish their own protocols. These guidelines are intended to support healthcare facilities that do not have internal protocols established. Employees should follow facility-specific protocols when available. 

Skilled Nursing Facilities



Additional Resources

Congregate Settings



Additional Resources

Schools and Child Care Facilities

Personal Protective Equipment (PPE) Guidance