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New Transportation Benefit for HPSM Medi-Cal Members
Effective July 1, 2017


As of July 1, 2017, Health Plan of San Mateo (HSPM) now offers a transportation benefit to all Medi-Cal members allowing them to schedule rides to outpatient health-related services, like doctor’s visits, lab services, PT/OT and behavioral health appointments.

HSPM contracts with the American Logistics Company (ALC) to provide transportation. To schedule a ride, members must call ALC two days in advance. ALC arranges curb to curb rides through their strategic partnership with Lyft for members who have access to a mobile phone that can receive messages from a Lyft driver. For those who require door to door service (assistance getting in/out of vehicle or into the building), ALC can arrange a ride through one of their other contracted transportation providers. 

Rides are provided for health related services only. The areas covered by this benefit are San Francisco, San Mateo and Santa Clara counties. Requests for rides to health-related services outside of these counties must by authorized by HPSM.

CareAdvantage members have had a transportation benefit through HSPM since 2008. CareAdvantage members who have reached their 30 one way ride limit, can request additional rides through ALC, to be covered through their Medi-Cal benefit.

The Non-Emergency Medical Transportation (NEMT) benefit is still offered to members that need non-emergency ambulance, litter van, wheelchair van and/or air transport. NEMT must be prescribed by a health care provider and approved by HPSM Health Services.

To schedule a ride through ALC, Medi-Cal members should call 1-844-856-4389, and CareAdvantage members should call 1-877-356-1080.