Frequently Asked Questions
When should I submit my timesheets?
Timesheets should be submitted immediately following the end of the pay periods on the 15th of the month and the last day of the month.
When will I receive my first set of timesheets?
You will have access to your timesheets when you have completed the enrollment process and your client’s case has been opened.
You can call our Payroll/Enrollment Assistance Line to find out the status of your enrollment.
How do I sign up for Direct Deposit?
Is Direct Deposit automatic if I sign up for Electronic Timesheets?
No, but you can sign up for Direct Deposit via the Electronic Timesheet website, if you have registered for Electronic Timesheets.
When will I get my paycheck?
The State of California has 10 business days to issue your check from the date your timesheet is submitted. Remember, weekends and holidays may delay your payment. You can call the IHSS Provider Help Desk to inquire about your pay check: (866) 376-7066.
How do I submit a change of address?
Or you can call your Payroll Specialist to ask them to mail or email you the form.
You can also fax us your written address change request, signed and dated by you, to fax number (833) 285-1128.
You can also change your address in the Electronic Services Portal.
Who do I call if I need a verification of employment?
Please visit our Contact Us page to find information on verification of employment.
What is Share of Cost (SOC) and why was it deducted from my paycheck?
Visit this page to find more information on SOC.
What is a Live-In Certification Form?
How do I request a duplicate W-2?
Call your Payroll Specialist to request a duplicate W-2. Please note that during tax season, duplicates for the current tax year cannot be requested until the end of February.