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Substance Use Services & Resources

General information

If you or a loved one is struggling with substance misuse or addiction, you are not alone.
We’re here to help.

Call our Access Call Center 24/7 for assistance

Toll Free: (800) 686-0101

TTY for the hearing impaired - please call 711

 

STEP 1: To get help for yourself or a loved one, start by calling Behavioral Health and Recovery Services’ Access Call Center.

STEP 2: A trained professional will ask you questions to help find the right care for you.

STEP 3: You will receive a referral to an appropriate substance use treatment and/or mental health provider.

We serve San Mateo County residents with Medi-Cal and individuals who are uninsured. 

Interpreter Services

Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service

For more information about BHRS, see ouir brochure. [Spanish], [Chinese],[Tagalog], [Russian]

For COVID-19 behavioral health resources, click here

Learn about the BHRS COVID-19 service modifications here.

Frequently Asked Questions

You Are Not Alone – 24/7 Help & Support is Available

If you or someone you know is experiencing challenges with anxiety, panic, depression, alcohol and drug use or other emotional distress, you are not alone.  Below are some resources that provide free, confidential and immediate emotional support by phone, text or chat to anyone in emotional distress or a suicidal crisis -  24 hours a day, 7 days a week.  If you are experiencing a mental health emergency, call or text 9-1-1 or see crisis services. 

Crisis/Suicide Hotline & Text

  • 1 (800) 273-TALK (8255)  or (650) 579-0350
  • 1 (888) 628-9454 Spanish speakers
  • 1 (800) 273-8255 Veterans Crisis Line or chat online
  • 1 (800) 985-5990 Disaster Distress Helpline or Text TALKSWITHUS to 66746
  • Suicide Prevention Lifeline Chat
  • Teen Crisis Services: Monday-Thursday 4:30-9:30pm PST, 650-747-6463 | sanmateocrisis.org

For more resources, visit the National Suicide Prevention Lifeline or the San Mateo County StarVista Crisis Center: sanmateocrisis.org

Providers & Resources

Is My Insurance Accepted?

BHRS serves Health Plan of San Mateo members with the following plans: Medi-Cal, CareAdvantange, County ACE, and HealthWorx.

Services provided are based on individual needs and are available to San Mateo County residents on a sliding fee scale. No one is turned away for lack of funds. 

Privately insured? Contact your carrier to learn about coverage options and substance use services available to you through your health insurance plan.

Related Content

Overview

Mental Health Services

Behavioral Health and Recovery Services provides mental health services to individuals who are eligible for Medi-Cal and/or members of the Health Plan of San Mateo through outpatient clinics in Daly City, San Mateo, the Coastside, Redwood City and East Palo Alto, in school-based locations, and through a network of community agencies and independent providers who offer outpatient services, residential treatment, rehabilitation and other services for adults and children.

Overview

Health Insurance Coverage

Under the Affordable Care Act, all U.S. born and naturalized citizens, as well as all immigrants who are legally residing in the U.S. and who are required to file annual personal income taxes, must carry valid health insurance or face a tax penalty.

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Al-Anon & Alateen

A fellowship of relatives and friends of alcoholics who share their experience, strength, and hope, in order to solve their common problems. Alateen is for of young people whose lives have been affected by alcoholism in a family member or close friend.

(650) 592-7935 : South/Central Clinic
(650) 873-2356 : North Clinic