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Substance Use Services & Resources

General information

For assistance in finding mental health and/or substance use services for someone who may be experiencing a mental illness and/or substance use condition, or for someone you are concerned about, call the Behavioral Health and Recovery Services ACCESS Call Center for information, an assessment and a referral based on individual needs.  We serve San Mateo County residents with Medi-Cal and individuals who are uninsured. 

Frequently Asked Questions

  • What are my options to help with alcohol and drug use? - English, Spanish
  • How can I stay safe while using drugs? - EnglishSpanish
  • Medications for alcohol and opioid Use – English, Spanish
  • How to support a family member or friend who has a problem with alcohol and drugs?- EnglishSpanish

Learn about the modifications in services provided by Behavioral Health and Recovery Services due to COVID-19 here and how to request services [Spanish], [Chinese], [Tagalog], [Russian]

For COVID-19 behavioral health resources, click here

Need Help? Call the Access Call Center 24/7

Toll Free: (800) 686-0101
TTY for hearing impaired: dial 711

for San Mateo County residents who have or are eligible for Medi-Cal or those who are uninsured. 

STEP 1: To get help for yourself or a loved one, start by calling the Access Call Center.

STEP 2: A trained professional will ask you questions to help find the right care for you.

STEP 3: You will receive a referral to the appropriate mental health or substance use treatment provider.

Interpreter Services

Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service

For more information about BHRS, see the brochure. [Spanish], [Chinese],[Tagalog], [Russian]

Providers & Resources

Is My Insurance Accepted?

BHRS serves Health Plan of San Mateo members with the following plans: Medi-Cal, CareAdvantange, County ACE, and HealthWorx.

Services provided are based on individual needs and are available to San Mateo County residents on a sliding fee scale. No one is turned away for lack of funds. 

Privately insured? Contact your carrier to learn about coverage options and substance use services available to you through your health insurance plan.

Related Content


Mental Health Services

Behavioral Health and Recovery Services provides mental health services to individuals who are eligible for Medi-Cal and/or members of the Health Plan of San Mateo through outpatient clinics in Daly City, San Mateo, the Coastside, Redwood City and East Palo Alto, in school-based locations, and through a network of community agencies and independent providers who offer outpatient services, residential treatment, rehabilitation and other services for adults and children.


Health Insurance Coverage

Under the Affordable Care Act, all U.S. born and naturalized citizens, as well as all immigrants who are legally residing in the U.S. and who are required to file annual personal income taxes, must carry valid health insurance or face a tax penalty.


Al-Anon & Alateen

A fellowship of relatives and friends of alcoholics who share their experience, strength, and hope, in order to solve their common problems. Alateen is for of young people whose lives have been affected by alcoholism in a family member or close friend.

(650) 592-7935 : South/Central Clinic
(650) 873-2356 : North Clinic