View the overview document: Transformation Roadmap

In 2025, BHRS kicked off an exciting new chapter with what we’re calling our transformation journey, a strategic vision aimed at reshaping the way we provide care across our behavioral health system. 

We are all here to make a difference in our communities.  We help individuals thrive and transform while preserving dignity and compassion. Our transformation is also needed. It is essential to our growth—not just due to regulations but because it is the right thing to do. The world of behavioral health has changed, and will continue to change—demands are higher, standards are stricter, and scrutiny is more intense. We need to recognize that our communities’ needs have also changed, becoming more diverse and personalized than ever before. 

A BHRS Transformation 5-Year Roadmap Overview has been developed, outlining our strategic priorities, milestones, activities to achieve them, and the outcome metrics for measuring success.

Priority 1: Align strategy and fiscal stewardship in a way that empowers BHRS to adapt, evolve, and thrive 

Outcome Measures: 

• 20% overall increase in revenue reimbursement per client with open episodes. 
• 90% of staff report the strategic vision is reflected in their current practices 

Priority 2: Cultivate a culture at every level of the organization where data drives progress, transparency, and action 

Outcome Measures: 

• 80% of program teams develop metrics to drive continuous improvement and decisions across the organization. 
• 75% of leadership staff complete Transformation Academy trainings focused on data for continuous improvement and 70% report application of concepts. 

Priority 3: Champion a spirit of learning, curiosity, healing, growth and continuous improvement 

Outcome Measures: 

• 10% increase in Employee Engagement Survey “bottom 3” scores related to perception of senior leadership, including increased trust, alignment with core values and strengthened communication. 
• 90% of NCQA (National Committee for Quality Assurance) behavioral health accreditation standards are met, demonstrating that quality management and improvement, population health management, provider network, utilization management, credentialing, and member experience processes at BHRS are aligned with NCQA standards. 

Priority 4: Ensure every service reflects the voices, needs, and aspirations of those we serve 

Outcome Measures: 

• 80% overall client satisfaction scores from BHRS consumer perception surveys. 
• 100% of Behavioral Health Accountability Sets (BHAS) measures meet or exceed state-established quality benchmarks or achieve an increase of 5% points from the prior measurement year demonstrating that effectiveness of care, access to care, and experience of care are meeting state-wide standards.