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24-Hour Emergency & Advice Line
for Older & Dependent Adults


The Aging and Adult Services Hotline is San Mateo County’s 24-hour information and emergency response line. It helps older adults, people with disabilities, dependent adults, and caregivers access the services they need to keep them safe. The Hotline line is staffed by experienced social workers.

Information and Referral

Hotline staff answer questions about the wide variety of services available through the County and in the community. The Hotline is the main entry point for services provided by the Aging and Adult Services Division.

Emergency Response

If this is a life threatening emergency please call 911

The Aging and Adult Services Hotline line provides access to 24-hour emergency response for older and dependent adults in San Mateo County. Our Aging & Adult Services hotline can assist with adult protective services referrals, in-home support referrals, and community resources.

For information, advice, and 24-hour emergency response, call the Aging and Adult Services Hotline:


711 for California Relay Services (TDD)