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Contact Behavioral Health and Recovery Services


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ACCESS Call Center

For assistance in finding mental health and/or substance use services for someone who may be experiencing a mental illness and/or substance use condition, or for someone you are concerned about, call the Behavioral Health and Recovery Services (BHRS) ACCESS Call Center for information, an assessment and a referral based on individual needs.  BHRS serves San Mateo County residents who have or are eligible for Medi-Cal, or those who are uninsured. 

(800) 686-0101
TTY for hearing impaired: dial 711

Mental Health Emergency
Call or Text 911 (ask for a CIT officer) or go to your nearest hospital emergency room if you can safely get there

If you or someone you know is experiencing a mental health emergency or is in a life-threatening situation, call or text 911 and say: “I’m calling/texting about a mental health emergency and request a CIT (Crisis Intervention Trained) Officer.”