Behavioral Health Staff: Documentation, Forms & Policies
Look-Up ONLY Users
Internal Behavioral Health and Recovery Services (BHRS) Staff & External county staff and contractors that need Look-Up Only access. (For example, PES, Correctional Health, Aging & Adult, and Administrators of BHRS/AOD that only need look-up access only).
Contractors email form to BHRS-IT-Support@smcgov.org.
2. Wait for email that says you are approved for Avatar access
This site is designed for staff and contracted providers of BHRS Mental Health and AOD. We hope that you find this site easy to browse and full of useful information. Highlights of this site include a Training Calendar, Avatar Contractor Implementation – Workgroup Agendas & Minutes, Avatar Resource Documentation & FAQ’s, Forms and more. Check back regularly for the latest Avatar news and updates.
All new Behavioral Health and Recovery Services contractors that will be billing need to be set up in the BHRS billing system and need to apply for a Therapist Number.
Complete the appropriate Credentialing Form and fax it to BHRS Quality Management to gain a Therapist Number. These forms are also completed when there is a status changes.
If you also need Avatar access follow the instructions based on your desired level of access, see instructions for how to get Avatar Access.
Welcome to San Mateo County’s Behavioral Health and Recovery Services
In order to give you an initial orientation about the services available to you, we have carefully assembled this Welcome Packet that includes all the information you need to start accessing our network of care.
*Providers: Items with an asterisk* must be placed in the lobby of all BHRS County and Contractor Clinics.