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BHRS Quality Management

Overview

Behavioral Health & Recovery Services Quality Management

BHRS Quality Management Program

Quality Management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.

Quality Management DescriptionQuality Improvement Committee

Policy Management, Development, and Approval Process

Quality Improvement Work Plan QI Work Plan 17-18 | FY16-17QI Work Plan 15-16

End of Year Review- Quality Improvement Work Plan Work Plan Year End Review 15-16Work Plan Year End Review 14-15Work Plan Year End Review 16-17

QM Resources

New Progress Notes with Face to Face, video (10 min)How to Guide
 
 
New Diagnosis Fields in Avatar & Crosswalks
My Avatar Update 2013 – Make sure to open your browser up to the full screen. The training takes 10 minutes.
Assessment video/training. The training takes 25 minutes and will tell you how to use the new assessment forms. Adult Initial Assessment Worksheet Adult Annual/Update Assessment Worksheet

QM Contact Information

Quality Management | Behavioral Health & Recovery Services

(650) 573-3431
or if unable to reach anyone at the QM office, call the BHRS Program Office at (650) 573-2541 and ask for any available Quality Management staff.
Fax: (650) 525-1762
PONY: MLH 327
Address: 1950 Alameda de las Pulgas, Suite 157, San Mateo, CA 94403

QM Team
Jeannine Mealey LMFT, 
If you are unable to contact Jeannine by phone please email her at jmealey@smcgov.org
Kathy Koeppen LMFT, Unit Chief
650-573-2323

Assistance with critical incident management. ** Please send all incident reports to QM (not Program Office).**

Breach reporting questions

Documentation/coding questions

Site certification questions

QM Program Specialist

650-573-2331

QM Training Coordinator

Assistance with Avatar, coding, and documentation questions for clinical staff.

Subpoena and release of information questions ** Send all subpoenas and court orders directly to QM – do not respond without QM consultation.**

Eleanor Valdes Dwyer LCSW

(650) 573-2717

QM Contractor

Site certification questions

Amber Ortiz, QM Medical Office Specialist
Staff Credentialing

Getting Avatar Access

Online Training Tracking

Holly Severson RN, QM Nurse
650-573-2996

Hospital Reviews

Help finding BHRS Policies

Quality Improvement Committee (QIC) Questions

Marcy Fraser RN, QM Nurse
650-573-2287

Review of Medication Rooms

Drug Medi-Cal QM Support

Institutional Review Board (IRB) Chair

Norma Trabucco, Administrative Assistant
650-573-3431

Norma can help find an available QM staff person to help you.

Nicola Freeman, Office Assistant

Send QM Reports to Teams

Meeting Scheduling for QM

Commands