Celebrating PRIDE: Everyone is Welcome
Everyone is welcome at San Mateo Medical Center
Our mission is to partner with you to provide excellent care with compassion and respect.
The questions we ask help us provide the best care possible. We know that sometimes it can be uncomfortable to answer personal questions. Your information is always confidential. If you have questions or concerns, let the registration staff know.
Where can I find more resources and information for the
LGBTQ+ community in San Mateo County?
San
Mateo County LGBTQ Resources
San Mateo County PRIDE
Center
PRIDE Initiative
June is PRIDE Month!
San Mateo County’s 9th Annual PRIDE Celebration is a space to
champion inclusion and wellness for LGBTQ+ folks and their allies
in San Mateo County. This virtual week has live entertainment,
workshops, and much more. Click here for more
information!
Can anyone get care at your clinic?
We provide care to anyone living in San Mateo
County. If you are a new patient, please call (650) 372-3200.
Do you accept all health insurance
plans?
Please call (650) 372-3200 to see if your health coverage is
accepted at San Mateo Medical Center. If you do not have health
coverage, they will help you find out if you qualify for
available programs.
Is it safe to go to your clinic?
Your health and safety is always our priority. We want patients
to keep their appointments and get medicine from their doctor.
Your information is always confidential, is protected by law, and
is only used to provide better care. We do not report your
individual information to anyone.
What kinds of questions do you ask?
We ask you about who you are, your gender
identity, and your sexual orientation because they all impact
your health. Asking these questions will make us better health
care partners and providers.
What do you do with my information?
We will enter your confidential answers into our computer and
give a printed copy to your care team, who will use that
information to provide the best care possible.
We may need to use your legal name or sex assigned at birth on
some forms or labels for insurance purposes.
Do I have to show identification at your
clinic?
For your safety, we are required to see your identification to
make sure we provide the right care.
Do I have to sign a consent form?
We need your consent for the services we provide and we are
required to get written consent for some procedures. We also need
you to sign some forms so we know you are aware of your rights as
a patient.
Can I get an interpreter when I come to your clinic for
care?
Some of our doctors are bilingual. We also use interpreters who
are specially trained to explain medical terms. They must keep
your personal information private. We use interpreters in person,
on video, or on the phone and it is free of charge.
Do you need to know my immigration
status?
To receive care at a clinic, we only ask what health coverage
program you have. To sign up for a health coverage program, you
may need to share your immigration status. We do not report that
information.