MyChart

MyChart is your new secure online connection to all your health information. See your medications, test results, upcoming appointments, medical bills, and more, all in one place. You can also message your care team, schedule a follow-up visit, and simplify care for the whole family.

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***If you are having a medical emergency, please call 911 or go to the nearest emergency room. MyChart is not for medical emergencies.***

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Call 1-650-547-3547 to get started. 

Need Technical Support?

Call the MyChart Help Desk at 1-650-547-3547 or click to send an email. If you have a medical question, please call your clinic.

Frequently Asked Questions

Can I see my provider’s note from my visit in MyChart?
Progress notes are shared by default with patients.

Can I see my current list of conditions?
Yes. All diagnoses are shared with the patient unless they are manually unshared by a clinician.

Can I see all my lab and radiology results in MyChart?
Yes. All results are released to MyChart.

How soon can I see my lab and radiology results in MyChart?
The amount of time it takes for results to be ready may vary depending on the type of test. Most results are posted in MyChart as soon as they are ready. Other results may take a few extra days to give your provider time to talk to you about the results.

Can I see all my medications in MyChart?
Yes.

Can I schedule a visit through MyChart?
Yes. In most cases, you can schedule follow-up visit with a provider you’ve seen before.

What languages are available in MyChart?
MyChart is available in English, Spanish, Tagalog, Chinese, Portuguese, and Arabic. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

Information for Teen Patients 12-17

Teen patients ages 12–17 years old are given full access to their electronic health record via MyChart. Teen patients can decide what level of proxy access their parent or guardian has to their medical record. 

What types of proxy access can a teen give their parent/guardian?

1. “Parent Accessing Teen” proxy access includes administrative information but NO clinical information can be accessed.
2. “Parent Accessing Teen Expanded” proxy access includes: administrative information, appointment scheduling, and clinical features such as visit notes, diagnosis, medications, lab results, upcoming appointments, and messages to your care team. 

Can a teen change their mind about giving someone access to their health information in MyChart?

Yes. A teen can always change their mind in the future about the level of access they grant to a parent/guardian. 

What rights do teens have to confidential medical visits and health information?

In California, the law allows teens to get services related to reproductive health, substance use, and mental health treatment without consent of a parent or guardian. A teen’s medical care team cannot share confidential sensitive information with a parent/guardian without their prior written consent or authorization. (If a teen is being harmed or plans on harming themselves, the care team is legally required to get outside help.)

How can a teen schedule a confidential visit with their doctor or nurse?

To schedule a confidential visit, call the clinic and schedule the appointment directly. Let them know you want the appointment to be confidential.