General 1A Guidelines

• Do not visit if you are sick — please come back when you no longer have symptoms. We are happy to arrange a phone or video visit for you.
• Masks are recommended and will be provided if necessary.
• A maximum of two (2) visitors per resident is suggested to visit at one time. Exceptions must be approved by nursing in advance.
• Visitors must follow all rules at all times when inside the unit.

Please note that visiting rules are subject to change as needed. Updated April 2026.

Visiting Hours

Monday – Friday: 10AM to 8PM 
Saturday – Sunday: 10AM to 4PM

Scheduling your visit in advance helps our staff be prepared and available to help when you arrive. If you would like to schedule your visit or speak to a patient, please call (650) 573-3678.

When You Enter the Skilled Nursing Unit (1A)

• Clean your hands with provided hand rub before entering the unit.
• You will be recommended to wear a well-fitted mask covering their mouth and nose at all times while inside the unit. Masks must be surgical grade or higher (not cloth) and will be provided to you if needed.
• Sign in on the visitation log (print name, phone number, and time of visit, including the time you leave)
• You wil go through a screening of symptoms and temperature check.
• Once you have completed the screening, you will be directed to the designated area for visitation.
• If weather permits, outdoor visitation (e.g. Patio) will be provided during your visit as this poses a lower risk of disease transmission due to increased space and airflow.

While You’re Visiting

• Keep your mask on at all times.
• Staff will check frequently to make sure infection control and safety policies are followed during your visit.
   

When You Leave

• Sign out on the visitation log, wash hands again with hand rub (or soap and water if they are visibly soiled.)
   

Residents In Isolation

• If the patient you are visiting is in isolation, you must wear the personal protective equipment (PPE) we provide.
• ​We will explain the exposure risks and show you how to put on the PPE, and how to take it off safely when your visit is over. It is very important to follow the instructions closely to stay safe.
   

Additional Visiting Information

• Staff will clean and disinfect the visitation area after each visit.
• Visitors who do not follow the visitation rules will be asked to leave and/or may not be allowed to visit.
• Visiting rules and hours are subject to change.

Visitor rules for other areas of the hospital and clinics. 

Handouts

Visiting Rules SNF 1A, April 2026

SKILLED NURSING SERVICES

We offer specialized care and support so our patients can be independent and safe. Our skilled nursing unit offers the following services:

• Skilled nursing care
• Medical care
• Rehabilitation
• Recreation therapy
• Social services
• Meals
• Laundry services
• Housekeeping

San Mateo Medical Center also oversees the operation of Burlingame Long Term Care.