Whether it’s in-person or over the phone, we’re working hard to provide you with the care you need, when you need it. To maintain a safe and welcoming environment, please follow the recommendations below. 

Updated May 1, 2024

In-Person Visits

• We are following all CDC recommendations to keep you safe.
• Masks are strongly recommended, even if you have no symptoms, to prevent the spread of illnesses. 
• You may bring one person with you to your visit (family member, caregiver, or friend).
• At some clinics, a screener may ask you questions about respiratory symptoms (cough, runny nose, fever, rash).
• Please let clinic staff know about all your symptoms so they can prepare for a safe visit. 
• Our waiting areas are small. Please do not come more than 10 minutes early for your appointment so you can be physically distant from other patients.
• Bring all your medications with you to every visit, including over-the-counter medicines and vitamins.
• Stay up-to-date on your COVID-19 and flu vaccines to protect you from serious illness. 

Phone Visits

• Choose a quiet place for your visit where you have a good phone connection.
• Your care team will call you within 30 minutes before or after your appointment time.
• Our call may display on Caller ID as Blocked/Restricted/Private Number; please answer.
• Have all your medications, including over-the-counter medicines and vitamins, nearby so you can review them with your care team.
• You must be in the state of California during your appointment. 

Video Visits

• You must be in the state of California during your appointment.
• If you are the caregiver, make sure the patient is also available at the time of the visit.
• Please test your internet connection, video, and sound before the visit to minimize delays. If you use a mobile device, find a location with a strong signal (WiFi is better than a cell signal).
• Your care team will contact you within 30 minutes before or after your appointment time by sending you a link (either by email or text). Make sure you open that link in either Safari (for Apple/Mac) or Chrome (for Android/Windows). Other browsers will not work!
• You may be asked to allow the website to access your camera and microphone.
• You will be asked to enter your name. You will then enter the online waiting area before your care team joins you in the video visit.
• Have all your medications, including over-the-counter medicines and vitamins, nearby so you can review them with your care team.
• If you have a glucometer or blood pressure cuff at home, please have them within reach.
• If you have a list of your blood pressure or blood sugar readings, please have them ready to review with your provider.