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Preparing For Your Clinic Visit
We're offering different kinds of clinic visits to help keep everyone safe.

General information

Whether it’s in-person or over the phone, we’re working hard to provide you with the care you need, when you need it. 

 

In-Person Visits

  • For safety reasons, all patients are asked to come alone to their visit. If you need help at your visit, you can bring one caregiver.
  • Our waiting areas are small. Please do not come more than 10 minutes early for your appointment so you can be physically distant from other patients.
  • Bring all your medications with you to your visit, including over-the-counter medicines and vitamins.

Phone Visits

  • Choose a quiet place for your visit where you have a good phone connection.
  • Your care team will call you within 30 minutes before or after your appointment time.
  • Our call may display on Caller ID as Blocked/Restricted/Private Number; please answer.
  • Have all your medications, including over-the-counter medicines and vitamins, nearby so you can review them with your care team.

Video Visits

  • If you are the caregiver, make sure the patient is also available at the visit time.
  • Please test your internet connection, video, and sound before the visit to minimize delays. If you use a mobile device, find a location with strong signal (WiFi is better than cell signal).
  • Your care team will contact you within 30 minutes before or after your appointment time by sending you a link (either via email or text). Make sure you open that link in either Safari (for Apple/Mac) or Chrome (for Android/Windows). Other browsers will not work!
  • You may be asked to allow the website to access your camera and microphone.
  • You will be asked to enter your name. You will then enter the online waiting area before your care team joins you in the video visit.
  • Have all your medications, including over-the-counter medicines and vitamins, nearby so you can review them with your care team. If you have a glucometer or blood pressure cuff at home, please have them within reach.

Curbside Visits

  • We can provide some services while you remain in your car. Your care team will let you know if this is an option for what you need.
  • You will be directed to a specific area of our parking lot. Look for signs.
  • Turn your engine off and put down the windows on both sides of the car.  Remain in your car.

Commands