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My Health SMMC

General information

Welcome to MyHealthSMMC, San Mateo Medical Center’s secure, online patient portal.

Click to log in now.


Get MyHealthSMMC on your phone!

The healow app is a secure and easy way to access your patient portal. It’s available on the App Store and Google Play. Search for “healow.” Download the free app and use practice code IGEEAA.

How To Videos

  • How to set up a portal account. English
  • How to use your user name and password to log in. English
  • How to view your personal health record. English
  • How to view your lab and imaging results. English
  • How to view your appointments. English

Questions and Answers about MyHealthSMMC

How Do I Sign Up for MyHealthSMMC?

It’s easy to sign up! Tell the registration staff you want to sign up. They will help you register or e-mail you the instructions. 

Do I need to sign a consent form?

Yes! When you sign up for the portal, you will be asked to review and agree to the consent form online. Below is a copy of the current portal consent form. 

Patient Portal Consent - English

Does it Matter What E-mail Address I Provide?

Yes! A temporary password will be sent to the e-mail address you provide. Anyone who has access to that e-mail account will see your temporary password. The first time you log in, you will create your own password that you can keep private.

Is MyHealthSMMC Secure?

Yes! Because you create a password only you know, your health information is private and secure.

What if I forget My Password?

If you forget your password, you can click on the “trouble logging in?” link from the login window and follow the steps. You will get an e-mail with a link to reset your password. 

Where can I log into MyHeathSMMC?

You can login using any device with internet access, including your computer or phone. You can also download the healow app from the App Store or Google Play. Use practice code IGEEAA.

Who can I call if I have problems logging on or other questions?

For support, call 650-573-3941 Monday through Friday, 8:30 a.m. - 4:30 p.m..

What can I see and do on MyHealthSMMC? 

  • Personal health summary
  • Medication list
  • Allergy list
  • Outpatient lab results*
  • Radiology results*
  • Request an appointment (some doctors only)
  • Request a medication refill (some doctors only)

*Some lab and radiology results will not show in your portal until you talk to your provider.

How long does it take for lab and radiology results to show up?

The results of most lab tests ordered during your visit will be available to you in MyHealthSMMC as soon as they are ready. This means you may see a result before your provider has a chance to review it. If you see “Not yet reviewed by provider,” please wait for your provider or clinical team to review the results (about 3-5 business days).

If you do not use MyHealthSMMC, you will receive a call from your care team if changes are needed to your care plan.  

Can I make an appointment?

For some primary care providers, you can request an appointment. We are expanding this option to all providers. If your care team doesn’t have this option now, it’s coming soon!

Can I request a medication refill?

The best way to request a medication refill is at the pharmacy. The pharmacy will send your request directly to your provider. If the pharmacy cannot send the request, or they ask you to contact your provider directly, you can make that request through the portal.

If your care team doesn’t have this option now, it’s coming soon!

Texting Terms & Conditions

When you sign up for text messages from San Mateo County Health, you are signing up to receive text messages related to your relationship with San Mateo County Health, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt out of receiving SMS messages by replying with the word STOP to a text message you receive from us. Your opt-out request will generate one final text message confirming that you have been unsubscribed, and you will no longer receive SMS messages from San Mateo County Health. If you want to enroll again, sign up using MyChart or text HELP to the text message you received from San Mateo County Health for instructions.

If you are experiencing issues with the text messaging program, you can reply with the word HELP for more assistance or get help directly at (650) 573-2222. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

Our full terms and conditions and Privacy Policy are at

Contact us at (650) 573-2222.