Hours

Monday –  Friday: 8:00 a.m. –  4:00 p.m.

Phone

(650) 573-2354

Address

225 37th Avenue, San Mateo, CA 94403 

Identification Required

To protect your privacy, a physical government-issued photo ID is required for adults and minors over the age of 12 when requesting a copy of your medical records. We cannot accept electronic or digital IDs for medical records requests. 

We accept these IDs:

• State or foreign driver’s license
• State identification card
• U.S or foreign passport
• Permanent resident card
• Military, National, or Consular identification card
• Social Service card
• School ID for minors over the age of 12

Your ID will be securely scanned as part of the identity verification process before medical records are released.

To Submit a Form to the Medical Records Department

Drop Off In Person: 
1st Floor, hospital lobby (enter building and go right)

Fax: (650) 573-3772

Email: HIMROI@smcgov.org

Mail:
San Mateo Medical Center
Attn: Medical Records
222 W 39th Avenue
San Mateo, CA 94403 

Requesting Your Medical Records

San Mateo Medical Center will not release your medical information without your written authorization (unless required or permitted by law). 

To get a copy of your medical records please complete an Authorization for Release of Patient Information form (linked below). Mail your completed form and processing fee to the address listed above.

Authorization for Release of Patient Information
Autorización para Divulgar Información del Paciente 

Processing Fees

Fees must be paid by check or money order made payable to San Mateo Medical Center.
- Requested by patient – up to 100 pages: No charge
- Requested by patient – more than 100 pages: $0.07 per page
- Vaccine (immunization) records: No charge
- Requested by doctor: No charge (will be sent directly to doctor)

Accessing Your Digital Vaccine Record (DVR)

Your Digital Vaccine Record (DVR) is an electronic vaccination record from the California Immunization Registry (CAIR). The DVR portal allows you to access your records anytime without having to visit your healthcare provider and can be used for school or work requirements.

What information does the DVR include?
The DVR has your name, date of birth, vaccination dates, vaccines received, and future vaccine recommendations. Records are printable!

Where do I access my Digital Vaccine Record?
Visit myvaccinerecord.cdph.ca.gov to request access to your record. The online DVR request form is available in multiple languages. 

What digital records can I access from the DVR Portal?
There are two types of records you can access from the DVR portal:

• COVID-19 QR code that when scanned by a SMART Health Card reader will display the same information on your CDC vaccine card: your name, date of birth, vaccination dates, and vaccines. 
• All of your vaccinations reported to CAIR by healthcare providers and pharmacies. Please note that all of your vaccinations may not have been reported to CAIR.

Want more info or need help?
If you have questions about your DVR, please visit:  https://myvaccinerecord.cdph.ca.gov/faq