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New Coronavirus (COVID-19)
What You Need to Know

What you need to know about Coronavirus

We know many are concerned about getting COVID-19. You can take action to protect yourself and your family.

  • Wash your hands often with soap and water for 20 seconds or use hand sanitizer.
  • Don’t touch your face.
  • Avoid those who are sick, when possible.
  • If you cough or sneeze, cover your mouth or nose with a tissue or your bent elbow, then immediately wash your hands.
  • Avoid crowds and try to stay 6 feet from people who are coughing or sneezing.

Important Updates

  • We are open to provide care!

    • Many routine visits can be done by phone.
    • If your appointment is in person, please come alone or limit the number of people who come with you.
    • Elective procedures and treatments may be postponed.
    • Our group meetings and classes have been canceled.
    • If you have not heard from us and have questions about an appointment, please contact your primary care clinic or location of services.
  • COVID-19 (Coronavirus) testing is not available on request. Just like testing for other infectious diseases, such as the flu, the first step is a full evaluation by your healthcare provider.
  • We are currently screening everyone at the entrances to our clinics and hospital. If you have a fever or a cough, we will give you a mask to wear. Please wear it while you are here. It will prevent spreading germs to other people. 
  • To protect the health of our patients and employees, we are currently not allowing visitors to our hospital.

Common Questions

What are the symptoms of COVID-19?

  • Patients with COVID-19, caused by the coronavirus, have mild to severe symptoms that can include fever, cough, and/or shortness of breath.

What should I do if I have COVID-19 symptoms?

  • Stay home, except to get medical care.
  • Call your primary care clinic if your symptoms worsen, you are a senior, or you have other health conditions.  

Should I wear a mask? Should my child?

  • Masks are recommended for people with a cough or fever, and caregivers of patients with communicable illnesses.

Should I go to the Emergency Room?

  • If your symptoms are mild, please call you primary care clinic first. Older adults and those with serious chronic medical conditions like heart disease, diabetes, or lung disease should seek care early.

Is San Mateo Medical Center prepared to treat COVID-19 patients?

  • We are following the guidance from the CDC and our public health division. We are prepared with staff, supplies, and equipment to identify, isolate, and treat any patients who seek care at our facilities.
  • Our staff may be wearing masks, gloves, gowns, etc. because they need to get close to patients with symptoms to examine them.

Where can I get more information about coronavirus and COVID-19?

Up-to-date information is available on the San Mateo County Health website.